Network Engineer 2At Jackson Hewitt, we are working hard for the hardest working and we are on a mission to completely change the way our customers engage with their personal finances. Jackson Hewitt combines the fun, fast-paced culture of a startup with the scale and reputation of one of the nation’s largest retailers (over 6,000 locations).We have a passion for our employees and our customers. We recognize and appreciate that our team members are our single greatest competitive advantage. Being an industry leader requires a consistent focus on quality, innovation, performance and results.The Network Engineer 2 is responsible for effective provisioning, installation/configuration, operation, and maintenance of LAN, WAN and Cloud-related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This person will assist with the design, build out and installation of LAN/WAN/Cloud infrastructure deployments as well as provide support for existing physical Data Center core routing and switching infrastructure. Conducts network wide audits for compliance with established standards and best practice configuration guidelines. This individual ensures that LAN/WAN/Cloud infrastructure and related procedures adhere to organizational goals in support of staff, team members and customers.What you'll do here:Ensures LAN/WAN integrity by evaluating, implementing and managing appropriate software and hardware solutions; manage the documentation and administrate needs of a LAN/WAN infrastructure including those in our virtual environments.Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.Design and optimize network solutions that include routers, switches and firewalls to maximize network and Data Center (physical and virtual) up time.Develop maintenance routines for network infrastructure including those in the cloud.Manage security processes for network elements and provide mitigation plan for security issues.Responsible for software updates and patches on various nodes on the network.Proactively analyzes vulnerabilities in the network and provide a strategy for mitigation.Coordinate and install wide area network components, coordinating carriers circuit installations, configuration and hardware deployment.Work with management to develop strategy for operational SLAs to ensure contractual obligations are met.Provide Tier II and Tier III support per requests from various constituencies.Investigate and troubleshoot issues.Provide off hours support as needed via on call program.Other job duties as assigned.Skills you’ll bring for success:Bachelor's degree in Computer Science, Engineering, Math or related technical degree preferredMinimum CCNA or Network+ or equivalent certification required; CCNP preferredAt least 5 years’ experience in computer systems and network technologies, including NAC, routing, switching, cloud and trunking/LAGExperience with log correlation tools; preferably splunkExperience with QoS design, development, and managementExperience with Cisco ASA, Palo Alto and/or router-based IOS firewallsExperience with IDS/IPS technologiesWorking knowledge of management tools (CiscoWorks, Solarwinds, Cisco Prime, PRTG)Experience designing, implementing, and administering Cloud environments, specifically AWS, is strongly preferredWorking knowledge and deployment experience of BGP, OSPF and EIGRP in complex LAN/WAN topologiesHands-on experience with VPN and encryption technologyExperience with SIEM technologies; Splunk preferredWhat you will get if you join us:Competitive Salary + BonusUnlimited Paid Time Off + 11 Paid Holidays401k + MatchMedical, Dental, and VisionPet InsuranceCompany Celebrations and Appreciation EventsFast-paced, innovative culture with an open and collaborative environmentAmple opportunity to develop core and new skillsets and have a stake in your own successFreedom to create your best work and make a visible impact on the organizationOpportunities for advancement within the organizationWe appreciate your interest in Jackson Hewitt Tax Service. Jackson Hewitt Tax Service is an equal employment opportunity employer. The Company’s policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, age (40 and over), disability, gender identity, sexual orientation or any other basis protected by applicable federal, state, or local laws. Jackson Hewitt Tax Service also prohibits harassment of applicants or employees based on any of these protected categories. It is also Jackson Hewitt Tax Service’s policy to comply with all applicable state and federal laws respecting consideration of unemployment status in making hiring decisions.
