PBX Operator
Auberge Resorts
- Johns Island, SC
- $17.00 per hour
- Permanent
- Full-time
- Follow up with guests to ensure their requests or problems have been met to their satisfaction.
- Receive, record, and relay messages accurately, completely, and legibly.
- Contact appropriate individuals or departments (e.g., Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest calls, requests, or problems.
- Answer, record, and process all guest calls, requests, questions, or concerns.
- Anticipate guests' service needs, including asking questions of guests to better understand their needs watching/listening to guest preferences, and acting on them whenever possible.
- Process guest requests for wake-up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls.
- Free Parking
- Free Team Member Cafeteria
- Holiday Pay
- Team Member Stay Program
- 50% off F&B + Spa
- 1 year experience in same or similar role.
- Ability to clearly and pleasantly communicate in English, both orally and in writing.
- Ability to perform assigned duties with attention to detail .
- Ability to interact in a polite, professional, and engaging manner.
- Experience in a luxury environment is preferred.