Community Assistance Network (CAN) Advocate

• Models kindness with internal and external customers, upholding United Way's commitment to equity and unity
• Understands and consistently practices responsiveness and accountability to all customers
• Communicates clearly and concisely with people from diverse backgrounds
• Coordinates with multiple partners
• Manages multiple case records including customer time as well as associated administrative duties and timelines
• Adapts to changing needs and service delivery systems
• Practices professional boundaries
• Advocates on behalf of those in need
• Able to problem solve creatively

• Actively listen with empathy to individuals experiencing vulnerability and crisis
• Collect and utilize information to determine eligibility for various programs and services and identify perceived and unperceived needs
• Work diligently and advocate on behalf of customers to connect those in need to available resources
• Complete intake forms, referral forms, other needed documents, and referral processes for diverse partnerships
• Enter data into appropriate customer record systems
• Manage multiple phone lines; transferring calls

• Knowledge of and experience navigating human services and social systems
• Basic knowledge of Microsoft Office Suite
• Customer service experience
• Preferred: lived experience of poverty on the Peninsula; skills in motivational interviewing

United Way