Surety Client Service Specialist - National Accommodation
Willis Towers Watson
- Hartford, CT
- $75,000-85,000 per year
- Permanent
- Full-time
- Ability to place new client business with markets and establish client’s bond program, when necessary
- Manage day-to-day needs for clients, including bond requests, billing issues, bond close-outs with the support of the service team
- Ability to understand and interpret the information presented in a bond request
- Ability to quickly and accurately enter data from a bond request into submissions for the processing center.
- Manage and/or process renewals, cancellations/closures, and riders
- Assist with resolution of client/carrier accounting issues
- Prepare and submit billings.
- Responsible for representing our clients’ best interests with the surety market.
- Responds to internal and external clients’ needs and questions relating to account bond program.
- Communicates with underwriters on status of account or individual bond approvals.
- Support other surety offices as needed or assigned.
- Perform other duties as assigned.
- Participate in internal and external meetings.
- Maintain client confidentiality.
- Excellent comprehensive problem-solving skills
- Strong attention to detail
- Excellent verbal and written communication skills
- Ability to work independently and in a team setting
- Ability to follow-through with assigned projects
- Ability to guide clients through a hard surety market
- Appropriate licenses as dictated by state law required within 60 days of employment
- Strong customer service, presentation and organizational skills
- Proficient in Microsoft office including Excel, PowerPoint, Word, and Outlook
- 5+ years insurance industry experience related to servicing accounts is a plus
- Experience working with Surety, including in an insurance brokerage environment a plus
- Experience working with Epic and Tinubu a plus
- Ability to travel 5%
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Critical Illness, Life Insurance, AD&D, Group Legal, Identify Theft Protection, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave),