Dispute Resolution Analyst I- Bilingual (Spanish)
FIS
- Saint Paul, MN
- Permanent
- Full-time
- Provides consumer data, e.g., identity and banking history, to member financial institutions in response to consumer’s application for banking services in accordance with rules and regulations, on behalf of ChexSystems, a Consumer Reporting Agency (CRA).
- Responds to requests for consumer reports received by internet, voice response unit, fax, or mail.
- Provides consumer disclosures following appropriate procedures and rules based on personal identifiers provided by consumer and in accordance with rules and regulations.
- Compiles consumer reports and ensures incorrect or nonmatching information is not disclosed to consumers.
- Serves as point of contact for consumers negatively impacted by information reported to financial institutions.
- Troubleshoots consumer’s problems, identifies root cause, and uses appropriate procedures, rules, and resources to resolve consumer disputes and issues.
- Meets performance standards, e.g., accuracy audits, phone monitor results, quality standards, and adherence to required timelines.
- May handle escalated consumer phone calls and resolve issues.
- May provide guidance, coaching, and mentoring to less experienced associates.
- Other related duties assigned as needed.