Box Office Team Lead - Full Time (Paris LV)
Caesars Entertainment
- Las Vegas, NV
- Permanent
- Full-time
- Responsible for VIP and Executive ticketing at the direction of the Box Office Manager/Sr. Supervisor/Supervisor.
- Responsible for seat inventory management as directed by the Box Office Manager/Sr. Supervisor/Supervisor.
- Ensure smooth and efficient ticket operation and provide work direction and motivation to employees.
- Responsible for all Box Office locations and Theater operations in absence of the Box Office Manager/Sr. Supervisor/Supervisor.
- Review guest complaints and take appropriate action where necessary.
- Supervision and training of new and existing Box Office Agents.
- Assists with implementation of departmental policies and special projects.
- Accuracy in all job related duties.
- Other duties as assigned.
- Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from subordinates, managers, customers, and general public.
- Ability to define problems, collect data, establish facts, and draw valid conclusions. 3. Ability to interpret and deal with abstract and concrete variables.
- Knowledge in accounting procedures, cash handling and reconciliation practices. Ability to add, subtract, multiply and divide in all units of measure.
- Strong computer skills and knowledge, handling casino guests, maintaining and releasing seating blocks, and event set-up using ticketing system.
- High School graduate or equivalent is required.
- Minimum one-year customer service experience required.
- Must be able to type at least 25 wpm. Excellent phone and written communications skills, plus have the temperament to work in fast-paced work environment under frequently changing conditions.
- A working knowledge of Ticketmaster or other Ticketing system required.
- Must be able to effectively discipline co-workers and provide a positive role model for the Team.
- Must be able to work any day of the week and any shift.
- Must present a well-groomed appearance and friendly demeanor.