Operations Supervisor
Andretti Indoor Karting and Games
- Chandler, AZ
- Permanent
- Full-time
- Manage daily operations: staffing, scheduling, labor, repair and maintenance, cleanliness, organization, service timing and quality of products.
- Accountable to maximize daily sales and effectively manage costs, labor and cash control
- Maintain opening, running and closing duties for department
- Manage organization and cleanliness of departmental areas
- Responsible to take proactive approach to guest relations, including time spent on floor interacting with guests, table visits, etc.
- Ensures the highest level of quality and standards of service.
- Responsible for all aspects of guest relations and the quality of experience delivered to the guest, i.e. product, timing, service, entertainment, excitement, etc.
- Empowers staff to deliver exceptional legendary service
- Executes any special events with Leader on duty
- Responsible to provide management with direct and honest feedback of staff regarding performance
- Assist with staff training and employee relations
- Assures that staff morale is maintained at a high level
- Takes an active part in the recruitment and retention of staff
- Top Pay
- Flexible Schedules
- Personal/Family Medical, Dental and Vision Coverage
- $25K Company provided Life Insurance
- Company provided Short Term Disability Insurance
- Accident, Critical Illness and Voluntary Life Insurance
- Vacation and Sick time accrued during the first year
- 401K with 8% company match
- 6 months or more of Andretti brand and culture exposure a plus
- Current trainer or team lead a plus
- Proven leadership and team skills; ability to motivate and manage all levels of staff
- Strong written, verbal and organizational skills.
- Ability to work with minimal supervision and make independent decisions and judgement in keeping with the level of the position.
- Ability to lift up to 60 lbs.
- Maintain all safety procedures
- Open and full availability
- Willingness to work a flexible schedule including holidays, nights and weekends.
- Sensitivity to confidentiality. Use of discretion regarding personal and confidential employee matters.
- Gregarious, upbeat and outgoing personality.