SR Business Analyst

Sentara Health

  • Virginia Beach, VA
  • Permanent
  • Full-time
  • 1 month ago
This position is responsible for the implementation and support of quality initiatives within assigned areas. Provides subject matter expertise related to quality initiative implementation, reporting and analysis. Is a liaison between internal/external customers and Information Technology for business definition, scope, testing and implementation to ensure quality, efficiency, effectiveness, and customer knowledge to improve business practices. Master's degree preferred.This Senior Business Analyst (SBA) will be responsible in supporting all technical and back-end processes and reporting for our CRM/Salesforce platform. This SBA will also be responsible for identifying process improvements and streamlining processes to include developing workflows and supporting policies and procedures for new products, services, and new capabilities. The SBA will track issues, perform root cause analysis and facilitate expedited recovery when warranted.
The SBA will engage formal project management and other function area support as required.
This SBA will also be responsible for reporting externally and internally.
  • Bachelor's Level Degree
  • Project Management 3 years
  • Healthcare 3 years
  • Analytics 3 years
  • Technology/Computer
  • Service Orientation
  • Quality Control Analysis
  • Microsoft Word
  • Microsoft PowerPoint
  • Microsoft Excel
  • Microsoft Access
  • Complex Problem Solving
  • Communication

Sentara Health