Account Manager - Email Channel Delivery
Epsilon
- Waltham, MA
- Permanent
- Full-time
- Be a prepared, passionate subject matter expert (SME) regarding all things email channel
- Add value to the client's business, become an invaluable member/partner of the Enterprise client business team
- Be self-motivated to provide solutions in a positive and collaborative manner
- Maintain detailed status reports, run status meetings
- Provide detailed monthly metrics around program performance. Prepare PowerPoint presentations, analyze results and present to teams
- Monitor & manage deliverability and inbox placement
- Uphold strong process commitment for all programs
- Be a team leader, responsible for motivating and mentoring the team, addressing areas of need and ensuring the highest possible quality of work generated by the team
- Service accounts directly and indirectly, updating and including the internal leadership teams when needed
- Work with the client and various internal teams to ensure requirements are clearly understood and documented and that projects are managed and delivered according to expectation
- Be service oriented and deliver flawlessly
- Understand the inner workings of the organization to create informed recommendations on innovations, trends and process efficiency
- BA/BS in Marketing, Business, Communications, Web Design and Development, Computer Science, Information Technology, or related field; or equivalent experience
- Have a minimum of 5+ years of account coordination/ account management experience in the email channel
- Have superior time management and prioritization skills
- Be confident. Be self-motivated. Be a quick learner. Be assertive
- Basic understanding of HTML/PCM helps when trying to identify issues with content or email templates
- Be calm, cool and collected under pressure. Have strong interpersonal skills is key
- Be passionate about success for yourself and the client
- Have excellent verbal and written communication skills
- Be fearless of analytics and learning new systems
- Ability to manage multiple projects concurrently
- A team player who also works well independently, thinks creatively, solves problems, and takes initiative
- Passionate about marketing and technology
- Comfortable with tight deadlines; organized, efficient, detail-oriented and able to multitask
- Ability to work effectively within a team in a fast-paced environment
- Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
- Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
- DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
- CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility