Motorcycle Sales Manager
Starved Rock Harley-Davidson
- Ottawa, IL
- Permanent
- Full-time
- Oversee and manage all operations of new and pre-owned vehicles.
- Ensure the sales department contributes acceptable levels of gross and net profit.
- Ensure sales personnel are well trained, motivated, and available when needed.
- Oversee sales, trade-ins, and delivery of all new and used vehicles.
- Become familiar and efficient with all phases of the computer system required for sales management.
- Maintain established procedures to ensure timely and proper completion of all paperwork.
- Provide prompt, dependable, high-quality, vehicle sales to customers by using current proactive feature benefit sales techniques.
- Greet customers immediately, in a courteous and friendly manner.
- Ensure customers are properly qualified for needs, wants, and ability to buy.
- Ensure cross-sales of P&A, financing, general merchandise, warranties, HOG Dues, insurance products, and services.
- Develop and ensure the use of a common and consistent quotation methodology for vehicle sales, trade-ins, and purchases.
- Maintain sales follow-up programs.
- Maintain budgeted revenue and expense objectives.
- Maintain efficiency reports on sales associates.
- Provide reports to GM / Director of Sales as requested.
- Attend training sessions to keep current with sales department issues.
- Establish departmental work schedule, balancing the workload of all employees.
- Train Sales Associates to use consistent and current sales methodologies.
- Manage employee performance (evaluate and counsel) and conduct performance reviews in a timely manner.
- Assist with recruiting, interviewing, hiring, and terminating employees according to company policy and procedure.
- Must have the ability to get along with a broad customer base.
- Knowledge and/or experience in sales of Harley-Davidson motorcycles and other products sold by the dealership, or the demonstrated ability to quickly learn them.
- Proactive and self-controlled work ethic; Self-started.
- Good organizational and excellent time management skills.
- Exceptional people skills & rapport building
- Experience with Inventory management required
- Able to achieve sales quotas.
- Excellent closing skills.