IT Support Engineer (BIKE) - (WL-FRW240416 003/01)
Xcellink
- Singapore
- $2,300-2,500 per month
- Contract
- Full-time
- Support the project teams in the implementation, installation and configuration of PCs / Workstations O.S., applications and related peripheral devices.
- Provide 1st level on-site IT support to the end-users on a 24x7 rotational shift, from 10 am to 10 pm / 10 pm to 10 am, including Public Holidays.
- Provide findings and timely status updates to the Project Manager on major issues escalated by users.
- Perform daily health checks and inventory checks on the system.
- Experience in installation, configuration, troubleshooting of PC / peripheral devices and application maintenance support will be required.
- Hands-on experience in supporting end-users in a Windows (Windows clients) environment is required.
- Successful applicants should be prepared to be deployed primarily at Tuas Checkpoint with secondary location being at Woodlands, on a rotational basis.
- Certification in Nitec, Higher Nitec or Diploma, ideally with a focus/specialization in IT.
- Having prior exposure to IT operational environments is advantageous.
- A strong Team player with the ability to collaborate and willingness to support one another.
- Communicates well and has good interpersonal skills.
- Independent and has ownership of assigned tasks.
- Have a keen interest in IT Service Management
- Willing to work on rotations.
- Experience in installation, configuration, and troubleshooting of biometrics devices as well as the maintenance of related software applications.
- Hands-on experience in supporting high-tech devices in Windows (Windows clients) environment/platform.
- Understanding of IT Service Management where SLAs (service-level agreements), and KPIs (key performance indicators) need to be managed and adhered to.
- Familiarity with the fundamental scope of work typically delivered in IT Support Services.
- Ability to work under time-sensitive situations.
- Career progression to Lead a team in providing IT Support Services.