AppleCare Partner Operations Manager
Apple
- Austin, TX
- Permanent
- Full-time
- Minimum 7 years of shown work experience in large-scale contact center environment including technical support and / or customer service management across phone, chat and email channels
- Minimum of 3 years direct people-management experience
- Proven experience with US domestic, offshore and work from home contact center operations
- Solid understanding of OSV contracts and negotiation principles
- Good understanding of cost and financial accounting principles
- Ability to interpret sophisticated business information and perform data analysis to drive measurable results
- COPC Registered Coordination Certification preferred