Member Services Representative - Open Availability
- Nazareth, PA
- $13.00 per hour
- Permanent
- Full-time
- Greet members, prospective members and guests, providing exceptional customer service.
- Handle all front desk related activities including:
- Answer phones in a friendly manner and assist callers with a variety of questions.
- Check members into the system.
- New member sign-up.
- Take prospective members on tours.
- Facilitate needed updates to member’s accounts.
- Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
- More than 75% of your time will be spent on cleaning the club and equipment.
- Thoroughly clean and sanitize restrooms, locker room areas.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude!
- Punctuality and reliability is a must.
- Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
- Strong listener with the ability to empathize and problem solve.
- Demonstrate diplomacy in all interactions while using appropriate behavior and language.
- High School diploma/GED equivalent required.
- Must be 18 years of age or older.
- Continual standing and walking during shift.
- Continual talking in person or on the phone during shift.
- Must be able to occasionally lift up to 50-100 lbs.
- Will occasionally encounter toxic chemicals during shift.
- Must be willing to work either Saturday or Sunday
- Required to work 5 days. Minimum of 32-36 hours a week.
- Onsite training is provided.
- Willing to travel to other Planet Fitness location for Training.
- $13 hourly rate + Free Black Card Membership