AGM-Cluster Collections&Retentions
Vodafone Idea
- Jaipur, Rajasthan
- Permanent
- Full-time
Vertical Retention & Collections
Location Rajasthan
Collection To drive Consumer Collection which help in achieving lower Bad debt and Churn by driving :
- Improvement in Pre-due date (AON
12 Months &
12 months ) & Priority base
- Improvement in Bucket efficiency on collections through Tele calling/Field partners
- Reduce forward flow to 90 + and 180 plus buckets
- Drive M0-M6 (Single Invoice) Collections
Bad Debt & Cost efficiency
To drive lowest Bad Debt and Cost of Collection
- Drive Bucket TC & FOS governance through Red-app.100% Red App utilization
- Drive cost savings on each and every cost parameters
- Drive legal actions on higher bucket cases
- Plan Lok Adalat, conciliation and Samadhan mela for maximum recoveries
- To strengthen waiver & settlement process
- Consolidation of Field agencies
Customer Churn Management Drive monthly and YTD Postpaid Churn and Retention performance for Consumer & IOIP Mobility base in line with the targets / budget across churn categories and customer segments, to contribute positive net additions target for the Circle. Drive Tele calling Retentions through Outbound Reactive campaigns
- Drive adoptions and improve Quality of Acq through Onboarding interventions and improve the health of Base. Drive Tele calling Retentions through Outbound Reactive campaigns
- Initiate Proactive retention calling on threat base to reduce Non Invol churnDrive reduction in UPC, Post to Pre and Vol requests
- Engage with stores to drive targeted level of retentions on Voluntary and Post to Pre churn Upselling campaign management through contact center along with cluster marketing team
-
12M AON base management
- Monitor Quality of Involuntary reactivations (No reactivations basis Manual exclusions)
HSW & People Drive 100% HSW compliance and Team developmentVodafone Idea Limited (formerly Idea Cellular Limited)
An Aditya Birla Group & Vodafone partnership