Description :What The Role IsAssists the Branch Manager in the daily activities of the branch office in addition to their normal responsibilities.How You Will Make An ImpactEnsure a positive and professional environment within the workplace for teammates and customers.Assist the branch manager in all aspects of managing the branch including hiring, training, scheduling, and coaching team member performance.Assist the Branch Manager in all aspects of branch operations including all audit, security procedures, and sales and service initiatives.Maintain knowledge of all policies and procedures to make decisions in regard to check approvals and overrides in the absence of the manager.Represent the bank in business and community development activities, including prospecting and CRA, as requested by the branch manager.Proactively seek prospects through outreach and follow-upLead teammates by example by offering exceptional customer service and coach the team to provide the same level of service.Handle customer complaints in a positive and professional manner in the absence of the manager.Participate in all sales initiatives and sales focuses and coach and encourage teammate participation.Maintain knowledge of and assist with all personal banker activities including but not limited to -Maintain a strong working knowledge of products and services.Engage customers and prospects through the use of questions and needs assessment to uncover needs.Open new deposit accounts and maintain existing deposit accounts while following all policies and procedures.Maintain knowledge of and assist with all teller duties including but not limited to:Process all teller transactions in an accurate and efficient manner.Perform audit functions, vault custodian functions, and ATM balancing as requested by the manager.Accept, process, and close consumer loan applications as requested by the branch manager.Who You AreGood Written, verbal and supervisory skills.Excellent interpersonal and customer service skills.EducationBachelor's degree or equivalent work experience.ExperienceFive to six years of relevant experience.Minimum one to three years of supervisory experience preferred.CharacteristicsRegular and reliable attendance.Works cooperatively with others.Education : High School
