Office Manager I
EyeSouth Partners
- Valdosta, GA
- Permanent
- Full-time
- Day-to-day management of operations for the organization
- Ensure efficiency and effectiveness of clinic and front desk process
- Triage IT support requests and needs
- Place/approve office supply orders, accurately sort mail
- Lead/participate in weekly office operations meetings
- Manage physician schedules and assist with physician schedule templates as needed
- Aid with patient flow in clinic, moving and readjusting staff as needed for proper clinic coverage
- Troubleshoot issues daily pertaining to patient care and scheduling
- Conduct monthly team meetings with all direct reports
- Update daily huddle information and display for all to view
- Other duties as assigned
- Ensure medical records processes and procedures run efficiently and accurately
- Identify inefficiencies and recommend solutions according to best practices
- Troubleshoot daily issues pertaining to patient care and surgery scheduling process
- Assist in process creation and update for surgery scheduling team(s)
- Hold regular meetings with surgery schedulers for feedback, process improvement, and to address issues/concerns
- Manage employee time, attendance and approve time off requests as outlined in the Policy & Procedure manual
- Monitor and adjust staffing based on weekly overtime for direct reports
- Responsible for onboarding of new front desk associates, surgery schedulers, and ophthalmic technicians
- Conduct new hire 90 day and annual performance reviews for all direct reports with input from clinical coordinator/trainer for all clinical staff
- Responsible for disciplinary actions and termination of employees in conjunction with HR
- Evaluate employees as appropriate based on job duties and adherence to company policies and procedures. Provide feedback on an on-going bases and conduct timely annual employee performance reviews in partnership with the Practice Administrator and Human Resources
- Review outstanding balance report and work with front desk associates to collect patient payments (co-payments and prior balances)
- Manage missing charge reports
- Reconcile daily cash flow and management with NexTech and collected funds; complete weekly bank deposits
- Daily/Weekly monitor of patient comments and surveys using current reputation management software and websites.
- Work with marketing team to respond to on-line comments timely after posting (Google, Facebook, etc.)
- Responsible for all aspects of OSHA, to include documentation and training
- Responsible for clinic and office safety & continued staff training
- High school Diploma or equivalent, secondary education in management or related field preferred.
- Minimum of 4 years of progressively responsible operations experience in a healthcare environment required
- Language skills: ability to clearly communicate thoughts and plans to clients, team members, and administration.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedural manuals.
- Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or employees.
- Ability to hear and understand verbal feedback from clients.
- Computer skills: ability to use Windows based applications. Function successfully in electronic medical record.
- Reasoning Ability: ability to apply common sense to understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- Professionalism: possess strong work ethic and high level of professionalism
- Medical
- Dental
- Vision
- 401k w/ Match
- HSA/FSA
- Telemedicine (100% company paid)
- EAP (100% company paid)
- Group Life/AD&D (100% company paid)
- STD (100% company paid)
- LTD (100% company paid)
- Generous PTO Package
- 7.5 Paid Holidays
- Flexible Scheduling
- Employee Discounts and Perks