Restaurant General Manager
Smashburger
- Lakewood, CO
- $57,000-65,000 per year
- Permanent
- Full-time
- Quarterly Bonus
- Get Paid $ to Refer your Friends*
- RGMs, RMs, & SLs are entitled to one (1) free meal each shift they work *
- Paid time off – vacation and sick*
- Medical, Dental and Vision Options*
- 401K match (21 and older)
- Flexible schedules in a fun, family friendly, team environment
- Employee Assistance Program
- Fast track for career opportunities\
- Free uniform
- Reporting to the Director of Operations/District Manager and is the primary support for the management teams in their respective restaurant location.
- Manage the performance of multiple Restaurant Managers (RM), Shift Leaders (SL) and Employees
- Promote a fun and positive work environment
- Develop future leaders for the company
- Manage the effectiveness of people focused processes and systems
- Ensure individual unit is always staffed adequately which includes: employee retention, communicating staffing needs to DO/Recruiting and checking ATS each morning for new applicant flow, including the selection, development and performance management of employees
- Provide initial and ongoing training to all employees within the unit utilizing SmashConnect LMS, and 4 step method of training
- Reward and recognize employee performance that exceeds company standards
- Engage in talent reviews and performance conversations for all RM/RS in their respective restaurant
- Partner with Human Resources Business Partner (HRBP) to manage progressive disciplinary processes that arise with the unit
- Resolve all employee relations issues with the assistance of the DO/SDO and HRBP
- Manage with integrity the daily completion of operational check lists to include
- Line checks and uniform standards
- Opening/closing check lists
- Safe and deposit logs
- Manage FSC operational standards daily and complete a corrective action plan for every FSC audit performed by SDO, DO, and QM
- Manage the guest experience metrics (NPS and OSAT) and resolve all guest complaints within 24 hours of the incident through use of Medallia
- Ensure all food safety standards are followed and in compliance with all local health departments
- Exemplify guest service on each shift of the day and communicates SIZZLE service standards to the employees
- Manage the successful onboarding and training for all new employees
- Facilitate routine management communication
- Manage the businesses spends through allocations and usage of company declining budget
- Manage COGS through PAR ordering management, inventory, and FIFO reporting
- Manage spending in accounts cleaning, small wares, and operating costs
- Follow and ensures company cash policies to ensure minimal losses through theft or shortages
- Build sales through community involvement and improvement of FSC operations within the unit
- Manage labor cost through effective wages within the hourly minimums in accordance to state laws
- Participate in P&L reviews with SDO and DO
- Build schedules based on company forecast tool and allowed labor percentages. While reacting daily to sales trends and reducing labor scheduled when needed
- Manage local store marketing programs as assigned
- 1-2 years of Restaurant General Manager experience in restaurants
- Flexible to work nights, weekends, and holidays
- Follow Smashburger uniform standards
- Ability to follow all guidelines and procedures set forth by Smashburger, local, state, and federal employment regulations
- Must successfully complete Smashburger training program
- Possess strong communication skills, both written and verbal, to effectively communicate with restaurant management, front line employees and corporate support teams
- People management skills to effectively select, assess, coach/counsel, develop, motivate, and lead restaurant teams
- Excellent attention to detail
- Proven time management, consistency, and organizational skills
- Highly motivated, self-directed, and results driven
- Physical ability to stand for extended periods of time and to move and lift boxes of food/ supplies up to 50 lbs.
- Ability to work in high and low temperatures