Customer Specialist
Buildout Retail Pvt Ltd
- Delhi
- Rs. 40,000 per month
- Permanent
- Full-time
- Respond to customer inquiries and provide accurate information about our products/services.
- Assist customers with order placement, product troubleshooting, and account-related issues.
- Resolve customer complaints and escalate complex issues to the appropriate department, if necessary.
- Keep detailed records of customer interactions and transactions.
- Follow up with customers to ensure their inquiries or issues are resolved satisfactorily.
- Collaborate with other team members to improve processes and enhance the customer experience.
- Fluent in English (both verbal and written).
- Proven experience in a customer service or support role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and work in a fast-paced environment.
- Familiarity with CRM software and support ticketing systems is a plus.
- Bachelor's degree or equivalent experience preferred.
Expertia AI Technologies