Vice President of Operations (Bacolod)

Curran Daly & Associates

Bacolod City, Negros Occidental
Permanent
Full-time

27 days ago

Job DescriptionOur client is a global provider of outsourcing and customer experience solutions, currently seeking suitable candidates for a Vice President level opening to be based in their Bacolod site, in the Visayas.The role will be a night shit, largely based on site, managing a key account and approx. 3,000 staff across multiple sites.Suitable candidates will have experience at the VP level in an outsourcing company, and will managed a similar number of staff in the Philippines.Candidates need meet the following criteria:

Hold a university degree (or equivalent higher qualification)
Minimum of 15yrs experience in a multiple site BPO/call center environment
You will have experience working at a VP level in a call center environment, else a minimum of 5yrs experience at a Director level
Experience managing a minimum of 1,000 FTEs across a multi-site environment
Experience with P&L management and associated financial practices.

Additional Role Information:

This is a night shift role, based in either Bacolod (or Iloilo)
This role will have responsibility for approx. 3k FTE's across 4 locations (Bacolod, Iloilo, Manila and Davao)
This is a replacement role and will report into the Country Manager for APAC
There will be a minimum of 3 interviews in the hiring process, which will also include an online psychometric assessment
Role comes with an attractive package which include a STI, and relocation costs will be provided for a candidate (and family) transferring from outside of the Visayas.

Curran Daly & Associates

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