Commissions Analyst
Blue Cross Blue Shield Blue Care Network
- Detroit, MI
- Permanent
- Full-time
- Ensure the accuracy, timeliness and efficiency of monthly compensation payments to agents.
- Support sales staff, both internal and external, in terms of problem identification, resolution and
- trend analysis.
- Support business unit efforts related to new system implementation and HIPAA initiatives.
- Provide assistance to the Senior Sales Analyst in training and supporting the needs of other
- department staff members.
- Identify, plan, design and implement necessary system modifications, new or existing reports,
- policies and procedures as assigned in conjunction with the IT team.
- Coordinate and provide technical support for incentive programs and various corporate projects.
- Conduct analysis and assessments of compensation trends to identify accuracy and efficiency of
- application results.
- Assign and perform quality review of work for other assigned department staff members.
- Coordinate and provide technical support for tracking customer activity within the BCBSM
- corporate systems.
- Bachelor's Degree in Business, Mathematics, Information Systems or related area preferred.
- Two (2) years experience in an analytical, research or management information position in service, health or sales related industry preferred. Project planning and familiarity with the client server environment preferred.
- Knowledge of the Agent Sales Distribution Channel and Agent Compensation structures.
- Excellent analytical, problem solving, presentation, interpersonal, written and verbal communication skills.
- Ability to effectively identify, summarize and clearly communicate analytical findings with internal and external customers.
- Working knowledge and use of PC applications, computer systems (e.g Salesforce CRM, BCN Facets, etc.), agent sales distribution system, and software packages (e.g. Access, Excel, Word and Outlook).
- Ability to navigate, execute programs in the Salesforce CRM mainframe environment and generate reports and queries in Access, track data and operate all functions at a high level of proficiency.
- Ability to make decisions within scope of responsibility, maintain confidentially of sensitive information, work within a team environment and handle multiple assignments.
- Other related skills and/or abilities may be required to perform this job.