Facility Services Coordinator
Dondlinger Construction
- Wichita, KS
- Permanent
- Full-time
- Plans for and manages several facility services clients at a time. The facility services coordinator is a take-charge leader who has a strong customer focus, a sense of urgency, good communication skills, and the desire to achieve high volume with rapid results at a successful cost.
- Call on and network with potential clients by making frequent phone calls or office visits where applicable and sharing service information.
- Be informative with Owner’s representatives during calls and site visits regarding the facility services offered.
- Coordinate and schedule with subcontractors and vendors prior to site work.
- Professionalism with Owners, vendors, craft workers and field employees.
- Rely on the project superintendent’s knowledge of locally completed projects during the transition from warranty periods and maintain open dialogue.
- Strive to be the first person/company potential clients think of when they contemplate reactive service or renovation.
- Responsible for actively soliciting service work with both new and recurring clients.
- Receives, plans, and coordinates project work orders related to facilities maintenance for plumbing, electrical, handyman/general contractor, HVAC/Refrigeration and more.
- Engages vendors to meet the needs of work orders as written.
- Analyzes and determines needs of customer to decide on necessary scope of work.
- Oversees progress of work orders from inception to completion.
- Resolves issues and refers significant issues to supervisor.
- Negotiates pricing with vendors if necessary to achieve results within budget.
- Reviews vendor invoices for accuracy before sending to accounting for processing.
- Resolves any discrepancies with vendor invoices prior to submitting for final payment.
- Ensures vendors understand scope of work and help to define details.
- Clearly communicate expectations to vendors.
- Provide outstanding customer service when answering phone calls and promptly responding to emails.
- Communicate with Corporate Contacts throughout the entire life of a work request.
- Ensure any changes to scope of work are documented and approved.
- Other duties as assigned.
- Associates degree desired, but would consider High School Diploma or GED for the right candidate
- 2 years or related experience helpful
- Experience with FEXA software helpful
- Highly proficient with Microsoft Office suite
- Excellent communication and interpersonal skills
- Demonstrated high level of professionalism and organizational skills
- Coachable with willingness to learn
- Construction experience a plus
- Excellent written and verbal communications skills
- Proven ability to manage and coordinate customer support personnel.
- Team oriented individual with initiative, willingness to train and mentor future service employees.
- Strong accuracy and attention to detail
- Sound reasoning and decision-making skills
- Health Insurance
- Dental Insurance
- Life Insurance
- Vision Coverage
- 401K/Retirement
- Employee Stock Ownership Program
- Holiday Pay
- Paid Time Off
- Great work environment
- Weekly pay