Senior Network Design Engineer

• Technologies that arent just top-notch, theyre often top-secret
• A team of bold thinkers committed to exploring whats next
• Opportunities to gain new knowledge - as its discovered
• Perform technical product support via telephone, email and on occasion, via field support
• Perform hardware and software system testing and configuration
• Develop, review and interpret technical documentation, including network diagrams
• Perform onsite and offsite technical Training on GDMS products
• Present and facilitate technical information concisely and clearly
• Provide product training in such a way to stimulate and motivate students
• Develop and proof read training materials
• Continue to extend your knowledge through internal and external training, self-motivated training and certifications
• Function independently in a multi-tasking environment and as a teammate
• Communicate with all levels of management, employees, and customers
• Participate in rotating, after hours, on-call telephone support
• Travel 25% after instructor qualification

• A Bachelors degree in Engineering, a related specialized area or field is required (or equivalent experience) plus a minimum of 8 years of relevant experience; or Master's degree plus a minimum of 6 years of relevant experience
• Subject matter expert (SME) in one discipline/field and developing working knowledge in adjacent disciplines/fields
• Develop and provide innovative and creative solutions to a variety of difficult problems of considerable scope and complexity, using established precedent and policies
• Display initiative on assignments, exercise independent judgment and professionally execute projects with little direction
• Self-motivated with ability to work independently in a fast-paced environment
• Display initiative on assignments, exercise independent judgment and professionally execute projects with little direction
• Support and assist in the design and planning of network systems
• Ability to handle more complex assignments and grasp and apply new information quickly
• Solid written and verbal communication skills, including ability to communicate effectively in interpersonal situations and before large groups of people/students
• Ability to develop and proof training materials

• Strong ability to develop solutions to highly complex problems that require significant ingenuity, innovation and creativity
• Ability to lead a team and mentor staff
• Strong independent judgement
• Customer Service skills including active listening, patience, empathy and the ability to make the customers issues your own
• Troubleshooting skills to analyze and resolve network issues
• Ability to instruct and demonstrate to others about TCP-IP including the OSI Model, Network Routing and Subnetting in classrooms, briefings, as well as one-on-one support calls and correspondence
• Understanding of Network protocols including TFTP and FTP, SMTP, Telnet, Address Resolution Protocol (ARP), DNS, OSPF, GRE Tunnels, RIP, TCP and UDP to resolve customer issues and address the questions of your students
• Verbal and writing skills to document the customers issues, provide verbal and written responses to customer issues, provide step by step instructions and potential solutions and assistance to Federal employees, contractors and members of the U.S. Armed Forces
• Understanding of Network infrastructure including switches, routers, firewalls to evaluate customer network diagrams in a support role as well describe how GDMS products work in a students environment
• CCNA Certification
• CCNP Certification
• Security + Certification
• Network + Certification
• Active Secret clearance

General Dynamics