Quality Assurance Team Manager
Paul Davis
- Jacksonville, FL
- Permanent
- Full-time
- Recruits, onboards, and trains new QA team members
- Completes monthly meetings with team members for performance coaching and management
- Completes monthly Goal Setting & Review (GS&R) Meetings with team members focusing on
- Supports team members' growth with creation of SMART Goals and development paths
- Facilitates and conducts team calibration meetings
- Assists with coordination of claims, reviews of mitigation, contents, and reconstruction estimates, and
- Communicates effectively with direct reports, supervisor, franchisees, and insurance carrier partners
- Provides trend analysis of internal performance to supervisor and participates in problem solving
- Partners with Account Management and Business Development VPs on specific accounts to review
- Provides updates to Operations team when escalations are necessary, based on franchise
- Creates opportunities for team building through engaging meetings and events, strengthening the
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- Approves timecards for direct reports
- Approves expense reports for direct reports
- Other projects or duties as assigned
- High School Diploma or GED
- Bachelor's Degree or equivalent experience in insurance claims or related field
- 1 plus years' experience with estimation principles for the insurance industry
- 2 plus years' experience with contracting and/or field work for a given trade
- 3 plus years' experience with personnel management or coaching
- Experience serving in a customer service role
- 5 plus years' experience in the restoration industry regarding water mitigation, mold remediation, lead
- 5 plus years' personnel management or coaching experience
successfully perform the essential functions of this job. The employee is occasionally required to sit, climb or
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balance, stoop or kneel. Specific vision abilities required by this job include close vision, distance vision, color
vision, peripheral vision, depth perception and ability to adjust focus.
- Must be able to stay in a stationary position up to 100% of the time
- The person in this position needs to occasionally move about inside the office to access file cabinets,
- Constantly operates a computer and other office productivity machinery, such as a calculator, fax
- Must be able to observe and perceive information on a computer and documents
- Must be able to communicate and converse with customers over the phone
- Occasionally will lift up to 10lbs
- Ability to safely operate a company vehicle
employees will be exposed to normal noises throughout the office.TravelThis position may require up to 10% travel. This position may require travel to franchise locations, trainings,
and team meetings.Reasonable Accommodation for DisabilityAny applicant or employee, who believes that a reasonable accommodation is required for purposes of federal
or state disability law is required to contact Human Resources to begin the interactive exchange process.
The ADA defines “reasonable accommodation” as a change or adjustment to a job or work environment that
allows a qualified individual with a disability to satisfactorily perform the essential functions of a particular job
and does not cause an undue hardship for the employer.DisclaimerPaul Davis Restoration is an equal opportunity employer. Paul Davis Restoration provides equal employment
opportunity to all individuals regardless of their race, color, creed, religion, gender, age, sexual orientation,
national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law.
The job description is not designed to cover or contain a comprehensive listing of activities, duties or
responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be
assigned at any time with or without notice.I can perform the essential duties and responsibilities of the job description.Flexible work from home options available.Somos un empleador con igualdad de oportunidades y todos los candidatos calificados recibirán consideración por el empleo sin distinción de raza, color, religión, sexo, origen nacional, estado de discapacidad, estado de veterano protegido o cualquier otra característica protegida por la ley.Paul Davis Restoration, Inc.Since 1966, Paul Davis has been an industry leader in the areas of property damage mitigation, reconstruction and remodeling. With more than 370 offices in our franchise network, the company serves residential, institutional, and commercial customers and clients across the United States and Canada.We have built our heritage one project at a time, establishing a reputation for performance, integrity and responsibility among customers and carriers alike. Whether property damage is caused by water, fire, smoke, storms or other disasters, we deliver on our promise to deliver excellence, expertise and a customer experience that is second to none. At Paul Davis, our passion for quality drives everything we do.Our Vision:To Provide Extraordinary Care While Serving People In Their Time Of Need.Our Values:Deliver What You PromiseRespect The IndividualHave Pride In What You DoPractice Continuous ImprovementOur Mission:To provide opportunities for great people to deliver Best in Class resultsPágina Web de la Compañía: