Job Title Facility Coordinator (Coordinator/Engineering)Job Description Summary The Facilities Coordinator (Coordinator/Engineering) role is responsible for managing the building and equipment maintenance schedules, physical space and experience of the people within a given asset or portfolio. This role will support the Facilities Manager in the delivery of facilities management services across multiple site portfolios. The position will be responsible for meeting the contractual requirements and statutory and regulatory obligations of the sites / portfolio on a day-to-day basis whilst supporting the Integrated Facilities Management service line for Cushman & Wakefield on behalf of the client.Job DescriptionABOUT YOUR ROLE:Facilities ManagementProvides Facilities Management support non-technical facilities (office, retail, industrial, residential, school) and has the practical skills and training for the relevant assets.Responsible for implementing the service provision at the facility in accordance with the scope and service levels as well as statutory and regulatory obligations to meet the compliance requirements the site(s)Participate as required in Building Committees (e.g., WHS, Emergency Planning Committee and Emergency Control Organization, etc.)Engineering and Asset ManagementEnsure the implementation of scheduled routine tasks and preventative maintenance activities.Provide input into the Engineering & Asset Management team regarding scheduled routine tasks and preventative maintenance activities to ensure equipment and routine services are delivered in line with compliance obligations and client site requirements.Ensure newly installed equipment is appropriately flagged and managed under Defect Liability PeriodsEnsure statutory maintenance compliance categories are utilized effectively by site.Provide updates to the asset registerReactive MaintenanceRespond to reactive maintenance and service escalations from the CXC for technical or practical insight / advice / guidanceHSSEProvides input and seeks support from HSSE when reviewing and approving relevant vendor partner submitted HSSE documentation including but not limited to Pre-Start Risk Assessments, Safe Work Method Statement and PermitsProvide updates to content for site specific induction and Essential Site InformationProvides input and seeks support from HSSE when issuing impairment notices to insurers and subsequent management of processSupply ChainProvide feedback via appropriate channels / mechanisms on vendor partner performance.Day to day operational management and coordination of vendor partner base to deliver maintenance works within site / client guidelines including the coordination of site works for critical / remote sitesSustainabilityProvides input and seeks support from the sustainability team when reviewing environmental usage reporting to identify potential cost savings or provide feedback on anomalies.Provides input and seeks support from the sustainability team to drive opportunities to implement sustainable practices and build case studiesClient ExperienceResponsible for ‘making sure things are right’ for the site users/employees/guests and making things better for the customer e.g., visitor access, meeting room bookings, workplace comfort.Ensures that a world class customer service experience is delivered regardless of interaction type e.g., face to face or virtual/remote resource depending on client requirement.Proactively looks for opportunities to solve site user (employee, visitor, guest) problems ranging from occupancy and space utilization challenges to cleaning and HVAC issues.Budget and Financial performanceProvides input into annual budget preparation.Provides input into the variance commentary for maintenance spendReporting and Data ManagementResponsible for commentary to client reporting noting variances or anomalies.Review of role specific dashboard report to drive maintenance strategy and inform potential performance issues (vendor, asset, etc.)Support the Facilities Manager in coordinating and consolidating critical incident reportingRelationship ManagementThe RolePerforming of an Operational / Service Delivery role on an account or in a functional area.Roles covered include, Facilities Managers (site specialist, portfolio or regional), Workplace Managers, Portfolio Managers etc.Responsible for carrying out the plan from the leadership team and client at the operational level.Provision of effective and high-quality delivery of services to clients.Competencies – Relationship ManagementExisting ClientsEnsures that Cushman & Wakefield is strongly represented and make sure that all work is of the highest quality.Flexible in approach and pivots to meet changing clients’ needs.Proactively builds rapport with clients (at the respective level) and ensures to meet their needs to minimise escalations.Immediately raises key blockers with leaders to avoid unnecessary escalations to senior clients.Ability to recognise and flag a cross-selling opportunity with immediate leadership.A strong understanding of how the role fits into the overall account and actively works to deliver seamless linkages to other work areas as applicable.Potential / Target ClientsEnsures the extent of all (potential) relevant relationships is shared with the relevant leaders.Seeks to set up introductions between immediate seniors and relevant contacts.Maintains relationships with past client counterparts and draw on these as required.Shares past experiences as a SME on bids as required.General ResponsibilitiesProvide insight into all SME Functions on client portfolio nuances / specialities to facilitate opportunities to expand service delivery.Mitigation and control of Abatement risk/sArticulate and live the Cushman & Wakefield culture, model organisational values and required behaviour and hold others (employees and peers) accountable for their actions by identifying and acting on behaviour which is inconsistent with agreed standards.Comply with all Cushman & Wakefield systems that are in place to meet the health and safety obligations of the organisation.Work safely and avoid placing yourself or anyone else’s health and safety at risk by your acts or omissions.Comply with Cushman & Wakefield Environmental policies and adhere to procedures and work instructions that are relevant to your activities.Operate in a manner that will minimise any adverse environmental impacts associated with your activities.Actively participate within a community of practice group within Global Occupier Services by sharing information and strategies that result in the best outcomes for the client and Cushman & WakefieldUnderstand the Cushman & Wakefield brand and expertise of services delivered to ensure all opportunities to provide a full-service offer to clients is available.Regularly engage with the Cushman & Wakefield CRE team to leverage their knowledge.Comply with Cushman & Wakefield delegations policyQualifications & RequirementsMinimum 2 years’ experience as a Facilities Administrator or Customer Service Agent (C&W CXC), orMinimum 2 years’ experience as a Maintenance CoordinatorStrong planning and organisational skillsStrong verbal and written communication skillsExperience in meeting client needs within agreed timelines (SLA’s)Experience in hospitality industry/customer service preferred.Trade qualified with minimum of 2 years’ experience.Why join Cushman & Wakefield?As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from:Being part of a growing global companyCareer development and a promote from within cultureAn organization committed to Diversity and InclusionWe're committed to providing work-life balance for our people in an inclusive, rewarding environment. We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.We have a vision of the future, where people simply belong.That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, sex, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status. We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.
