Heavy Equipment Mechanic
Integrated Talent Strategies
- Jessup, MD
- Permanent
- Full-time
- Manage the customer and respond to Customer in a way that maximizes customer satisfaction
- Follow Company Customer Satisfaction Guidelines
- Manage and follow the Service process
- Inspect, troubleshoot, report, plan and then conduct service or repair with company quality
- Submit regular reports according to company procedures
- Keep adequate records and maintain documentation in line with agreed standards
- Plan and manage personal time and resources for maximum benefit of company and the customer
- Make judgements about the most cost effective and efficient approach to providing service
- Maintain documentation to ensure accurate invoicing to the customer, in real time
- Manage and protect the security and traceability of spare parts
- Identify new business opportunities
- Recognize sales opportunities and communicate to District Service Manager
- Provide feedback to District Service Manager to support continuous quality improvement
- Participate in innovative thinking about ways to improve service efficiency
- Coach/tutor junior colleagues and trainees as necessary
- Conduct self at all times in a way that promotes a positive image of the company brand and follow rules of the Quality System
- And other duties, as assigned.
- Minimum high school education/GED;Technical or Secondary College Preferred
- 3+ years of mechanical, hydraulic, or electrical operations
- Driving license (CDL-class B or higher for field service technician may be required)
- Service mindset
- Technical and product knowledge
- Staying up to date with technical developments as shown in internal service bulletins and following technical courses when instructed by District Service Manager applicable to equipment
- Staying up to date with technical specifications of relevant equipment
- Commercial Awareness and Cost Efficient way of working
- Continuous Improvement mindset
- Own tools required
- Ability to obtain a 1 year DOT Medical Card is required for this position
ITS is an international recruiting and staffing firm specializing in Engineering, Technical and Professional positions. Founded in 1984 as a subsidiary of an engineering firm, ITS continues to remain a strategic partner for the job seeker.
Our clients include some of the largest and most respected architectural, engineering, and manufacturing companies in business today. Our ability to offer a wide range of services, and the flexibility to adjust to the changing needs of our clients, has allowed us to maintain a solid reputation for several decades.#LI-JC1