Senior Bookseller - FT
Barnes & Noble
- Dubuque, IA Barnes, WI
- Permanent
- Full-time
- Engage with our customers by having great conversations, using your book knowledge to connect them with the right products for their needs.
- Ensure a vibrant bookstore through the flawless execution of bookstore basics, showing a commitment to presentation, commerciality, section detail, localization and sense of theater.
- Identify key titles to tailor and localize assortments for the customer.
- Leverage key campaigns such as Our Monthly Picks, preorders, etc., to hand sell and engage in conversation with every customer.
- Keep the store neat and tidy, ensuring the bookstore is always shoppable and inviting.
- Create compelling and vibrant displays, ensuring section detail is targeted to your customer.
- Mentor and teach new employees, helping them to acclimate to bookselling.
- Model expected behaviors to ensure compliance with all company policies and procedures.
- Protect company assets by adhering to all inventory and loss prevention standards, properly completing any inventories and initiatives.
- Work on the selling floor, which requires physical activity (i.e., prolonged standing, repetitive bending, lifting, climbing), and Cafe when needed.
- Open and close the building, ensuring the safety of our employees and customers when acting as a keyholder.
- Well-read within a variety of genres.
- Is an exceptional hand-seller.
- Work with consistent urgency and efficiency.
- Make great book recommendations, engaging in genuine conversations with customers.
- Help to teach new employees about the store.
- Understand and execute bookselling basics.
- Act as a role model for others by being positive and helping to drive company initiatives.
- Communicate effectively and respectfully.
- Listen to customers and identify their needs to their satisfaction.
- Prioritize efficiently and work effectively.
- Demonstrate exemplary bookseller level skills.
- Respond to customers with sincere urgency and care.
- Exhibit a deep knowledge of and a passion for books.
- Enjoy sharing knowledge and easily talk about books.
- Grow knowledge of books and the industry.
- Is patient and a good listener, making others feel heard and respected.
- Take pride in the bookstore by ensuring a clean and tidy shopping environment at all times.
- Put people at ease by taking the time to listen and build rapport. v • Is friendly and comfortable interacting with people.
- Work collaboratively and respectfully with others.
- Seek and provide help and support when needed.
- Accept coaching and feedback from others openly. V • Accept responsibility and execute all assignments with care and accuracy.
- Act as a mentor and role model for others.
- Is positive about the company and its initiatives.
- Show respect and kindness to fellow employees and customers.