Automotive Service Estimator | Weekends Off | Liberty Lake, WA
Christian Brothers Automotive
- Liberty Lake, WA
- $60,000-90,000 per year
- Permanent
- Full-time
- $60-$90k with bonus plan for Highly Qualified Candidates
- Closed Every Weekend To Spend Time With Family & Friends
- Employer-paid Financial Wellness Program and App, SmartDollar & EveryDollar
- Paid Time Off & Paid Holidays
- Healthcare Benefits Available
- Matching Retirement Plans
- On-Going Training & Career Advancement
- Employee Appreciation Events
- Chaplain Care Support Available
- Locally Owned and Operated
- Employee Point Store Access - Redeem Your Flywheel Training Points For Awesome Swag & Rewards
- Continuous Training Available Through The CBA Flywheel Learning System
- Reviews all digital vehicle inspections by technicians
- Address all articulated customer inquiries and prepares estimates for advisors/customers
- Implements and maintains an effective timely diary within Tekmetric and Autoflow to receive and edit DVIs from the Technicians and generate thorough accurate estimates for repairs and recommended maintenance services.
- Communicate with Advisors to set expectations for repair cycle time, parts issues and repair options to assist them with servicing sales.
- Work to facilitate maximum productivity in accordance with the shop policy and help distribution of service tickets to technicians considering the workload, difficulty, and customer needs
- Present the best solution to properly repair our customer’s vehicles in a way that is easy for them to understand
- Ensure that all work is estimated to be performed within proper specifications and within the time promised to the customer
- Build relationships with part supply vendors, tool vendors, and all external vendors effectively
- Communicate part availability and potential issues with Advisor as they relate to repair options
- Prepares a list of needed service department equipment, supplies, and required repairs needed on any complex repairs- reviews service department repairs with the Service Manager as needed
- May assist in parts management and through this may be responsible for the part supply process, including inventory, pricing, returns, warranty claims, etc.
- Regularly interacts with external vendors on parts inventory and pricing
- Works together as a team and assists other employees as needed
- Other duties as assigned
- Excellent communication skills: Must be able to communicate clearly and effectively with technicians, customers, and other team members to ensure that everyone is on the same page
- Strong organizational skills and problem-solving skills: Estimators/Dispatchers are responsible for coordinating multiple work orders, scheduling appointments, and managing paperwork. They must be highly organized to ensure that everything is completed accurately and on time
- Customer service skills: Must have strong customer service skills to answer customer inquiries, address concerns, and ensure that customers are satisfied with the work that is performed on their vehicles
- Proficient in Windows-based computer software and automotive store applications
- Previous experience in an Automotive Sales, Advisor/Writer, Estimator and/or Technician Services position preferred
- Being dependable and reliable for a position that is scheduled for Monday – Friday, 7am – 6pm
- Being on your feet the majority of the workday (standing, walking, coordinating parts, etc.)
- Occasionally lifting and carrying objects over 50 lbs.
- Keeping a brisk work pace in a high-volume environment