Manager, Salesforce CRM
Mia Aesthetics
- Miami, FL
- Permanent
- Full-time
- As the internal front-line subject matter expert, obtains a deep understanding of our implementation and business process
- Leads and manages the CRM Salesforce Administrative team, providing guidance, mentorship, and training to help members of the team as well as address any skill gaps
- Evaluates and optimizes CRM processes, identifying areas for improvement and taking initiative to communicate those ideas forward
- Collaborates cross-functionally with marketing, sales, clinical operations, and centralized patient facing teams to align projects with overall business goals.
- Manages the support rotation for the team and ensure effective response to production incidents involving or affecting our Salesforce instance
- Builds an effective communication process encompassing proactive outreach to all system users and stakeholders regarding system releases and short-term issues or impacts to system performance
- Builds out internal knowledge collateral and system documentation
- Ongoing access control maintenance. Proactively monitors system access of roles within the system and adjusts as needed. Approves access for new positions
- Monitors and maintains data integrity within Salesforce, adhering to data security and HIPAA privacy standards
- Travel Requirement: Up to 10% (Miami)
- Bachelor's degree or higher and a minimum 5 years of relevant work experience
- 5 years of technical experience in CRM application.
- Experience working in the Life Sciences & Healthcare industry a plus
- Must be Salesforce certified
- Experience leading a Salesforce implementation
- In-depth knowledge of Salesforce features, including Sales Cloud, Service Cloud and Marketing Automation Platforms
- Experience managing large data volumes, considering limits and performance tuning
- Working knowledge of Agile Methodologies and project management
- Working knowledge of contact center solutions a plus