Bursting with culture, energy, and opportunity, the London Borough of Waltham Forest is a fantastic and exciting place to work.We are a highly ambitious borough. Driven by culture and the innate creativity of our residents, we have developed new and innovative ways to build our communities. Our Council is relentlessly resident-focused, insight-led, digitally driven and commercially minded; a Council focused on meeting the needs of our existing and future residents.London Borough of Waltham Forest is one of the employers. This accreditation is a proof of our commitment to creating a healthy, fair and inclusive workplace. This includes fair pay and conditions, workplace well-being, skills and progression and diversity and recruitment.About the role:Waltham Forest Sport and Leisure Team are looking for an experienced Duty Officer to provide a professional, proactive, customer focused business administrative service to service users ensuring that all areas of our sport and leisure facilities are maintained and prepared to the highest possible standards. Ideally you will have experience in leisure facility operations.We are looking for someone who is passionate about physical activity and sport, self-motivated with the ability to motivate and enthuse, colleagues, customers, stakeholders and partners and willingness to work evenings and weekends for the effective delivery of the service.Key Responsibilities:
Communicate effectively with internal and / or external customers/ service users. Act as point of contact for the service. Provide information and resolve problems, within scope of role, escalating to line manager as required.
Organise and maintain records and documents using the appropriate council process / system.
To work in a flexible manner and co-operate with and support colleagues.
Carry out all duties and responsibilities with reasonable care for the health and safety of self and others and report any potential hazards or unsafe practices to line manager.
Act in accordance with all policies and procedures which apply to the job and understand the reasons for this.
Ensuring that all areas of sport and leisure facilities are maintained and prepared to the highest possible standards.
Providing visible leadership to facility staff, ensuring they are motivated. On site supervision of the work standards of operational staff.
Assisting the Sport and Leisure Manager in implementing any Management Systems, maintaining all operational standards, records, and financial procedures in accordance with instructions and regulations.
To administer First Aid as required
To undertake any other duties commensurate with the post's level of responsibility
Ability to work flexible shift patterns e.g. morning shifts, evening shifts and weekends
Qualifications and Requirements:Numeracy and literacy qualification e.g. GCSE English and Maths or equivalent.Sports or Leisure Facility Qualification (Desirable)Knowledge, Skills and Experience
Appropriate professional qualifications including First Aid
Solid business understanding and awareness
Knowledge of Industry legislation
Good understanding of the characteristics and qualities that customers want from leisure / and sport facilities
Knowledge of Health and Safety legislation and other legislation in relation to sport and leisure facility operations
Understanding of Standard Operating Procedures and Emergency Action Plans
Skills
The ability to deal with customers and their queries and concerns with tact and sensitivity
The ability to work as part of a team
The ability to undertake routine maintenance and cleaning
The ability to deliver high quality service through the staff
The ability to lead by example
The ability to supervise and motivate staff
Experience
Previous experience in sport and leisure facility operations
Experience of achieving results and making a difference to customers
Terms and conditions:Satisfactory employment references and CIFAS identity checksSatisfactory Enhanced DBS check;Continued professional body registration;As a public authority, we must ensure that members of staff in public-facing roles are able to speak fluent English. This means that they must have a command of spoken English, with confidence and accuracy, sufficient for the effective performance of their role. This requirement does not refer to any particular English language qualifications, regional or international accents, dialects, speech impediments or the tone of conversations. It does not require staff to speak only in English.How to Apply:Interested candidates are invited to submit their applications online by pressing the 'Apply' button below. This includes a supporting statement that outlines to us how your skills and experience make you a good candidate for this vacancy.We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.Equal Opportunity Employer:Waltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value.To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our recruitment and selection policy.We are keen to support employees to balance their working life with other commitments. Therefore, wherever possible, we will consider working arrangements that suit an individual's personal circumstances whilst still meeting the needs of the Council. If you would like to discuss the possible flexible working options that might be applicable to this role, please contact the person named below or feel free to discuss this during your interview.For more information on the benefits of working for the Council, please visit .Contact Information:If you have any questions about this vacancy or the application process, please contact Charles Adeyemi at Charles.Adeyemi@walthamforest.gov.uk.If you have any technical issues when trying to apply for this post, please contact our Recruitment Team via email at .The Council's preference is for online application. However, if you have a disability and are unable to complete an online application, please email recruitment@walthamforest.gov.uk so we can arrange an alternative application method.Click here for further information on the .Equal OpportunitiesWaltham Forest is a diverse borough where diversity is valued and is integral to both, service delivery and employment of its staff. The Council is proud of its rich mix of communities and as the largest employer in the area, it works hard to respond to the changing needs of its population. We use our statutory duties on race, gender and disability equality and best practice in respect of age, faith and sexual orientation to ensure equality of opportunity in the workplace. The Council is committed to meeting its 4 equality objectives: - Promoting equality of opportunity - Opposing all forms of discrimination, intolerance and disadvantage - Ensuring our workforce reflects the diverse communities of Waltham Forest at all levels. - Providing fair, appropriate, accessible and excellent Services to all. Respecting Diversity is a core Council value. To support the above and reduce the risk of bias in its recruitment activities, the council is operating an anonymous shortlisting process, which hides personal information that can identify individuals until their application has been considered for shortlisting. The council also operates a scheme whereby, for jobs graded up to and including scale SO2, internal candidates are considered first. This includes those candidates who self-identify as having a disability for the purposes of the Disability Confident scheme. For more information, please refer to our
