IT Support Technician

Astrani

  • San Francisco, CA
  • Permanent
  • Full-time
  • 13 days ago
IT Support TechnicianAs an IT Support Technician you will be the first point of contact supporting our staff as we build the next generation of satellites to connect the world. We have a diverse technical environment including Windows, Linux, and MacOS systems where you will have the opportunity to work with a wide array of software and technologies to support and manage those systems.We are looking for someone with a desire to own their support tickets and be an advocate for the staff making the requests. Someone who will make certain that everyone's problems are addressed with security and best practices in mind.Role:
  • Assist with support tickets and escalate as needed
  • Perform onboarding and off-boarding tasks for employee lifecycle management including account management and computer provisioning
  • Help with inventory management
  • Keep documentation on infrastructure, policies, and procedures up to date
  • Account management, troubleshooting, and password resets
  • Assisting with infrastructure upgrades and larger projects
  • Working closely with our engineering teams to provide support for the development and manufacturing of space hardware
  • Collaborate with team members to address IT challenges as they arise
Requirements:
  • 2+ years of full-time IT Support experience
  • Excellent customer service
  • Understanding of troubleshooting techniques
  • Exhibits critical thinking skills
  • Able to take notes and remember directions
  • Experience with Windows, MacOS, and/or Linux
  • Highly motivated with an interest in helping and teaching others
  • Able to perform duties autonomously without much supervision
  • Don't meet all the requirements? Not a problem. Please apply anyway
Bonus:
  • Experience with Network troubleshooting
  • Experience with Microsoft 365
  • Familiarity with troubleshooting/updating scripts
  • Comfortable with replacing hardware in laptops and desktops

Astrani