Lead Merchandise Processor
Williams-Sonoma
- Tracy, CA
- Permanent
- Full-time
- Over 4,000 Full-Time Associates across the Supply Chain
- 15.1M square feet of small parcel, personalization, furniture, and manufacturing space in the domestic US, Williams-Sonoma has developed an agile and capable distribution network consisting of the following:
- Large package / furniture distribution centers located in Southern California, Northern California, Texas, Georgia, and New Jersey totaling 9.2M square feet plus another 1.2M square feet of standalone final-mile furniture hubs.
- Small package eCommerce distribution centers located in Mississippi, Arizona, and Tennessee totaling 3.9M square feet, consisting of over 1,000 full-time associates and 1,500 seasonal/temporary associates in Mississippi and Tennessee
- Manufacturing facilities located in North Carolina and Mississippi totaling 861k square feet with over 1,500 full-time employees producing approximately $900 million - $1 billion in sales of upholstered furniture3 Sutter Street Upholstery Factories located in North Carolina and Mississippi with over 1,400 FTE’s producing approximately $900 million to $1 Billion in sales of Upholstered furniture
- Transportation Department for Ocean, Air, Trucking, and Rail consisting of over 30 transportation professionals located in Memphis, TN
- 700 associates in our Sourcing offices in 10 countries in Asia and Europe including China, Vietnam, Singapore, India, Italy, and Turkey
- Work closely with management in the daily operations for the department.
- Works cooperatively and harmoniously with manager, co-workers, and others.
- Daily start-up meeting and communication of daily/weekly goals for department.
- Work with the Ops Manager for specific service metrics related to safety, service, quality, and cost.
- Promote safety awareness and cultivate the safety culture through the company.
- Maintain a clean and safe work environment by communicating safety topics and conducting safety audits.
- Lead continuous improvement and provide exceptional customer service to the stores and customers.
- Coordinate team assignments by balancing resources as the volume requires.
- Provide training, productivity reporting, and feedback to any errors made by staff daily.
- Lead staffs to ensure effectiveness and productivity metrics are met.
- Train and direct a team of associates to achieve departmental and division production goals to provide customers with the ultimate delivery experience.
- Share business information with teammates through floor presence, suggest improvements to current techniques.
- Control the workflow on the floor to include prioritizing team goals to ensure that deadlines are met.
- Track productivity, research, and resolve issues, provide feedback on productivity and quality related performance to teammates, peers, and manager by using departmental resources.
- Handle all escalations and provide follow up, handle weekly incident reports, and customer surveys.
- Perform a variety of functions using the following systems – MS Word, Excel, Access, and Outlook; CCUI, Crystal Reports, Qlikview, Yard View and WMOS.
- Create reports as requested by the department manager, conduct root cause analysis, and summarize data pulled from various dashboards as needed to drive improvement.
- Support with department housekeeping which includes maintaining a clean, orderly work area, ensures department supplies are available as needed.
- Other projects as assigned.
- High school diploma or equivalent and 1 year of experience in distribution, manufacturing, or retail environment. In lieu of distribution, manufacturing or retail environment experience, 5 years of progressive work experience.
- 2 years of experience working with a warehouse management system.
- Proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Access, and Outlook).
- Ability to multitask and be extremely detailed while performing all tasks and reports.
- Strong written and verbal communication skills are a must.
- Experience working with WMOS, Qlikview, and Yard View.
- 1-year forklift experience
- College or certificate in logistics, distribution, or manufacturing
- 4 years of supervisory experience in distribution or manufacturing environment
- 2 years’ experience working knowledge of MS Access
- Ability to lift up to 75 pounds.
- Generous discount on all Williams-Sonoma, Inc. brand products
- 401(k) plan and other investment opportunities
- Paid vacations, Employee Assistance Programs, Time Off to Volunteer, Matching Gifts Community Service Program, and Holidays (in some locations)
- Health benefits, dental and vision insurance, including same-sex domestic partner benefits, Legal and Identity Protection Plans and Pet Insurance
- For more information on our benefits offerings, please visit