Technical Support Specialist
Fullpath
- Salt Lake City, UT
- $45,000-65,000 per year
- Permanent
- Full-time
- Providing high quality customer support to Fullpath’s customers
- Demonstrating exemplary customer service skills via inbound/outbound phone, email, and internal chats
- Troubleshooting, manage, and resolve technical issues tickets and be the point of communication between our clients, partners, and other internal supporting teams utilizing Zendesk
- Collaborating with Tier 1 Lead and Tier 2 support to solve technical product issues while keeping in constant communication with the customer
- Demonstrating a “can do” attitude to solve as many issues at your resolution level
- Performing a variety of additional technical tasks on our customers’ accounts
- Experience working in the automotive industry
- Experience in SEO/SEM (e.g., Google Adwords, Facebook ads, Bing ads)
- Competitive compensation and benefits
- Family-friendly environment and flexible working hours
- An awesome global team of forward-thinking, innovative go-getters
- Opportunity to represent top-notch AI technology that solves our customers' challenges
- Learning and growth opportunities within a fast-paced tech startup environment
- As a member of our team, you will work in an environment that encourages growth, initiative taking, and continuous mutual feedback in order to reach your full potential
- At least 1-year of experience in troubleshooting for SaaS products
- At least 1-year of experience working with Tier 1 Lead /Tier 2 support
- Experience working with CRMs and modern SaaS tools (G Suite, Slack, Zendesk, etc.)
- Service-oriented approach with strong client-focused skills, comfortable making calls to customers
- Team player with collaborative work style
- Excellent time and tasks management
- Problem-solver mindset
- Excellent English verbal and written communication skills