US - Field Technical Spt Cons II - US1
Experis
- Livonia, MI
- Contract
- Full-time
Location: Livonia, MI (Onsite)Requirements:
- Able to bend, crawl, stoop, sit, lift, and move 50 pounds of weight.
- Availability to work both scheduled and unscheduled overtime.
- Participate in assigned work during non-traditional workdays, holidays, and shift work.
- Onsite customer facing experience.
- Technical/mechanical hardware repair experience.
- Demonstrated technical/mechanical aptitude for learning new technology.
- High School diploma or equivalent, plus additional hardware technology training. College preferred.
- Strong mechanical aptitude, working with tools and various alignment apparatus.
- Alignment with customers business needs while maintaining HPs contractual commitments.
- Ability to troubleshoot various hardware problems logically and systemically technically/mechanically on printers. May also involve third party software, networks, and switches.
- Able to balance and prioritize multiple activities and issues.
- Successful cause and effect understanding of financial perspectives on the business.
- Strong interpersonal verbal/written skills; especially in person, on a customer site. This is critical to relationship building and expectations.
- Attention to detail and commitment to administrative responsibilities.
- Exercise solid business-based decision-making skills, taking appropriate risk to ensure that both HPs and the customers business need are met.
- Independent thinking while adhering to standard technological/mechanical and business procedures.
- Industry / company knowledge that provides solid technology solutions and options to the customer.
- Ability to evaluate a technical situation while managing the operational challenges quickly and accurately.
- Working independently and able to re-prioritization of tasks/events/commitments quickly based on contract, customer, and business situations. Highly skills at prioritization, planning, working independently all within standard policies and business standards.