Member Support Specialist - Club Pilates Greenwood Village
Club Pilates
- Greenwood Village, CO
- $15.00-16.00 per hour
- Permanent
- Part-time
- Respond to customer emails, text messages and phone calls. This includes always answering the phone, returning texts, calls and emails the same day whenever possible, and escalating issues to management as needed
- Execute sales protocols for prospect follow-up, membership sales, or intro class booking
- Provide EXCEPTIONAL customer service to all prospects/members, in-person, over the phone, via text message, and email
- Conduct tours of the facility while actively engaging with individuals
- Achieve personal and studio level sales goals
- Help to maintain a clean and orderly studio
- Participate in special events as needed to promote the studio
- Other duties as assigned
- Excellent communication and interpersonal skills in person, on the telephone, via email, and text message
- Must be comfortable with public speaking in groups of up to 12 people
- Strong sales and customer service skills
- Goal-oriented with an ability to achieve membership, retail, and service objectives
- Ability to learn and use the Club Ready software system
- Punctual, reliable, and professional
- Ability to work harmoniously as part of a team
- Ability to adapt and evolve in an ever-changing fast-paced diverse environment
- Ability to stand or sit for up to 8 hours throughout the workday
- Hearing sufficient to understand conversations, both in person and on the telephone
- Reliable means of transportation to studio and occasional offsite events
- Hourly pay starting at $15 - $16 an hour + commission
- Opportunity to bonus, based on performance
- Unlimited growth potential within the company
- FREE Pilates classes and employee discount
- People-oriented: We provide a positive, encouraging, and energetic environment that focuses on highlighting and growing the unique abilities of our team.
- Team-oriented: Our team is cooperative and collaborative; we support our team and our community. We believe that the team that works hard together and plays together, stays together, so we offer many opportunities to engage as a team.
- Outcome-oriented: We are results-focused with a strong performance culture, and strive for excellence by improving every day.