Customer Experience Specialist
L'Oréal
- Ümraniye, İstanbul
- Sürekli
- Tam zamanlı
- Define Customer segmentation with CC, SC, and S&OP
- Build customer Journey - E2E process definition
- Identify Customer Needs , expectations, and pain points aligned with business - LPS
- Identify, develop, and communicate new services to amplify customer experience (Next day delivery, delivery schedule, SLA, customer priority,
- Continuous improvement of capabilities of B2B tools in terms of stock, customer experience, and projects
- Track promotional sell-through for distributors and sell-out for direct channel Key accounts and make necessary adjustments internally and externally
- Monitor product supply risks and notify customers of potential issues (Implant: make changes to order system)
- Manage VMI(Vendor Managed Inventory) Process E2E
- Tracking customer satisfaction based on Supply Chain KPIs (Service rate, on-time delivery, Claims, OTFR)
- Be the voice of customer satisfaction and the owner of a global NPS with a 360 approach
- Determine the best way to implement transactional and relational NPS & VoC
- Proactive communication with business teams, Distributors, and Key Accounts in terms of Supply Chain
- Implement and verify the overall respect of the Charter of Commitment
- Min 4 years of experience in supply chain
- Strong analytical problem-solving skills
- Good communication and negotiation skills
- Excellent communication skills in English
- Advanced level of MS Office Applications
- Ambitious, confident, and able to take initiative
- The ultimate place to win and achieve your career dreams if you take initiative and push the boundaries while helping others shine along the way
- Work with some of the biggest brands and experts in the business and the most passionate people
- A diverse environment
- Enablement to contribute to sustainability
- Opportunity to be at the center of digital transformation
- World-class training and development