Clinical Support Spec III - Full-time - Williamsport, PA
UPMC
- Williamsport, PA
- Permanent
- Full-time
- Maintain office equipment and inform appropriate personnel of service needs.
- Interact directly with patients, family members, staff members, and healthcare professionals. Problem solve utilizing independent judgment.
- Utilize computer system to enter, retrieve, edit, and print data as required.
- Answer work area telephones and triage calls as appropriate.
- Obtain and input pertinent patient demographic and insurance data, as required, for patient registration and billing. Possess knowledge of pre-authorization requirements for imaging procedures.
- Retrieve or instruct patients to obtain prior images or medical records pertinent for review at the time of testing.
- Provide general clerical support and serves as a resource individual for imaging support personnel. Possess an in-depth knowledge of specific department functions (i.e. Scheduling, mammography screening program, file maintenance, etc.)
- Maintains and retrieves patient records in accordance with hospital / departmental policies governing patient confidentiality.
- Follow the mandatory reporting procedures for any incident or serious event that did affect or potentially could have affected the clinical care of any patient.
- Expeditiously compile documentation needed to process patients upon arrival. Prepare departmental reports, forms, and miscellaneous forms as required.
- Obtain information and schedule examination appointments. Utilize judgment in determining the appropriate level of service based on clinical needs, clarify pre-authorization requirements, and furnish preparatory examination instructions and assistance to patients.
- Maintain inventory and ordered supplies as required.
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