Enterprise Healthcare Technical Services Analyst
Waystar
- Louisville, KY
- Permanent
- Full-time
- Answer incoming calls and/or web cases from our most strategic clients.
- Make outbound calls as needed to clients to resolve support cases.
- Respond to case comments from our web portal to support our clients.
- Documents support cases thoroughly, showing research steps and resolution.
- Identify client concerns and engage appropriate internal resources to ensure timely resolution.
- Use resources to resolve issues in a timely and self-sufficient manner.
- Communicates well within department and with other departments.
- Strives to meet and exceed individual, and team, goals and metrics.
- Abides by phone schedule to ensure enough coverage for our clients.
- Ability to demonstrate professionalism in communicating with clients both written and verbally.
- Performs other duties and/or projects as assigned by management within the area of responsibility and control
- 4-year bachelor’s degree preferred
- Experience working in healthcare, whether it be medical billing, coding, administration, etc. or experience in revenue cycle management or technology support company is preferred. Exceptional client service skill
- Technically savvy with excellent troubleshooting and analytical skills
- Working knowledge of EDI files is a bonus.
- Demonstrated knowledge of Microsoft applications (Outlook, Work, Excel)
- Acts as a self-starter and uses critical thinking skills regularly. Professional, effective, and clear communication skills
- Comfortable with de-escalating client issues and temperament
- Team Player – You need to be able to work with others towards a common purpose/goal to create strong alliances with clients, partners, and fellow employees.
- Competitive total rewards (base salary + bonus, if applicable)
- Customizable benefits package (3 medical plans with Health Saving Account company match)
- Generous paid time off starting at 3 weeks + 13 paid holidays including 2 personal floating holidays
- Paid parental leave (including maternity + paternity leave)
- Education assistance opportunities and free LinkedIn Learning access
- Free mental health and family planning programs, including adoption assistance and fertility support
- 401(K) program with company match
- Pet insurance
- Employee resource groups