Team Lead
Potomac Family Dining Group
- Tappahannock, VA
- Permanent
- Full-time
- Assists in supervising Restaurant Environment during scheduled shifts with very limited decision making authority:
- Ensures prompt, friendly service according to company guidelines
- Builds a culture using the Vision / Mission statement to guide People, Profits, and Guest Experience
- Ensures the immediate response and correction of all verbal guest complaints
- Ensures a high-quality guest experience by employing tools such as table touching and proactivity in resolving potential guest issues
- Teaches and enforces alcohol awareness
- Assist in maintaining adequate inventory levels
- Ensures product preparation and presentation uncompromisingly meeting company standards
- Ensures effective safety and security programs according to company policy and government standards and reports any concerns to Associate or General Manager
- Promotes restaurant organization, cleanliness and sanitation
- Completes basic assigned administrative functions associated with restaurant opening and closing procedures
- Ensures cash handling procedures are completed according to company and brand policy
- Manages service of alcohol according to all state and federal laws and regulations, as well as company and brand and policies and standards
- Accepting and auditing deliveries
- Assists in supervising Team Member performance
- Operates with a high degree of Professionalism, Ethics and Integrity, maintaining a role-model image
- Performs other related duties as required and assigned
- Point-of-sale computerized system
- Phone
- Soda fountain operation
- Tabletop Electronic Device
- Office equipment such as computers, printers, and scanners.
- Broiler, Grill and Mid Stations within a kitchen
- Weight and measurement devices
- Cooking tools and utensils
- Dishwashing station and equipment
- Operation of cleaning tools such as cleaning cloths, buckets, brooms, mops, hoses
- Pots, Pans and trays
- Computer monitor and kitchen order management systems
- Operation of blenders, frozen drink machines, and other bar equipment
- 21+ years old
- ServeSafe Alcohol Certification a plus
- Reading, writing, basic math and verbal communication skills in English is required
- Bi-lingual experience a plus
- Reliable transportation and government issued driver’s license required
- High School Degree or GED required
- Proven ability to handle complex customer service situations
- Ability to pass company background check
- 1-2 years of supervisory experience, preferably in a casual dining or bar service capacity
- Ability to work 20-40 hour work weeks and flexible schedule consisting of mornings, mid-day shifts, evenings, weekends and holidays
- Sound judgement
- Decision maker
- Problem solver
- Organization and planning
- Communication
- Attention to detail
- Coaching
- Accountable
- Friendly/Engaging
- Ability to wipe down table tops, table legs, pick up debris off of the floor, and wipe down booth seats in the bar area of the restaurant.
- Transports plates, glasses, and baskets to and from the service bar and kitchen more than 30 times per shift.
- Mobility required during the entire shift.
- Transports glass racks and cases up to 25 pounds up to 15 times per shift.
- Ability to stand and exert fast-paced mobility for periods of up to four (4) hours in length.
- Must have a good sense of balance, be able to reach, bend, stoop, and kneel and frequently lift as much as 50 pounds.
- Frequent immersion of hands in water every five (5) minutes throughout a shift.
- Must be able to speak clearly and listen attentively to guests and other employees.