At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 50+ facilities across the US and 18,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers—and their patients—are at the heart of what we do.Our mission is to empower our customers to advance healthcare, and our success starts with our teammates.Owens & Minor teammate benefits include:
Medical, dental, and vision insurance, available on first working day
401(k), eligibility after 30 days of employment
Employee stock purchase plan
Tuition reimbursement
Development opportunities to grow your career with a global company
Job SummaryWorks to ensure the alignment of contract pricing information between Customers, Suppliers and Owens & Minor’s systems. Maintains customer local contract pricing in contract system. Researches and resolves complex pricing discrepancies between customer, suppliers and Owens & Minor. Uses daily and monthly audit and exception reports to ensure pricing data integrity. Prepares, reviews and communicates price change reports to Customers. Maintains knowledge of systems that support these pricing activities. Effectively works with all levels of field sales and operational management and corporate management. Responds to pricing inquiries, responds to processing orders queries, and handles complaints in a prompt, courteous, and effective manner.Core ResponsibilitiesEnsures that customer, Integrated Delivery Network (IDN) pricing contracts are correctly loaded into the contracts administration database and retained according to audit/compliance policies. Communicates and coordinates contract pricing updates with customers to ensure pricing alignment.Audits and ensures customer is attached to all appropriate national (Group Purchasing Order) contracts. Works with GPO Contract Administrators as needed.Researches and resolves complex pricing issues. Resolution may involve direct contact with the customer, O&M sales representatives, and/or O&M management team. Determines the action required and ensures the correct team takes the appropriate action.Reduces the number of price discrepancies between Owens & Minor and the customer by reviewing Open Order Price Variance and Billing Error reports to assess and resolve pricing differences; holds and reprices orders to ensure pricing accuracy where needed.Monitors and processes contracts transmitted through EDI (Electronic Database Interchange) networks.Works proactively to notify appropriate teams of contracts due to expire. Reviews expiring contract reports and requests renewals from vendor or manufacturing representatives. Requests approval for contract amendments/extensions.Researches and prepares pricing credits due to pricing issues. Works with the Accounts Receivables (AR) team to ensure they have the information needed to apply credits and to eliminate duplicate credits to the customer.Responds to inquiries from vendors, buy groups (IDN, GPO, etc.) and various corporate departments regarding customer contract pricing specifications and related issues.Maintains knowledge of Owens & Minor pricing systems and processes used to support customer pricingParticipates in the implementation of contract pricing on new customer conversions and existing customer supplier & GPO conversions. May also participate in projects to compare pricing and track changes that occur during these conversions.Secures all supporting documentation for awarded contracts and maintains appropriate files.Researches and resolves short pays due to pricing issues.Works closely with sales representatives and customers to ensure customer price file is accurate and O&M contracts are up to date and loaded accurately.Works within a shared-services environment, with matrix reporting lines to CEC leadership and global process leadership.Collaborates directly with client engagement, purchasing support, and finance operations teammates. Other direct interactions may include working with the Accounts Receivable, Rebates, Accounts Payable, Master Data, and Invoicing groups.Qualifying ExperienceAssociate’s Degree required with Business or Finance focus preferred ; Bachelor’s Degree preferredwo or more years of experience working with contracts and using reporting databases (software) to query and format data, required.Knowlege, Skills & AbilitiesKnowledge of contract, rebate and pricing processes.Knowledge of mainframe and PC processing infrastructures.Strong organizational skills including prioritizing multiple projects/demands and working with minimal supervision.Ability to research, analyze and communicate complex issues.Ability to work with and meet tight deadlines.Strong interpersonal and communication skills.#LI-TR1If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis.Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
