Front Desk Agent - Courtyard by Marriott Seattle Northgat
Legacy Hospitality Inc
- Seattle, WA
- $19.00 per hour
- Permanent
- Part-time
- Register arriving guests and assign rooms and provide checkout services when guests are leaving
- Upsell rooms, restaurants, and other hotel amenities.
- Maintain knowledge of: all hotel features/services and hours of operation; all room types, numbers, layout, décor, appointments, and locations; all room rates, special packages, and promotions; daily house counts and expected arrivals/departures; room availability status; scheduled in-house group activities, locations, and times.
- When not checking in guests, remains present at the reception area door to assist guests.
- Maintains lobby appearance including rearranging furniture when needed, fluffing pillows, etc.
- Communicates with supervisor(s) regarding special request and accommodations whenever possible.
- Assists in preregistration and blocking of rooms for reservations.
- Maintain room status inventory, understands room status and room status tracking.
- Process guest registrations, including the computation and collection of payment in accordance with Company policies and procedures.
- Respond to guest inquiries regarding hotel services, directions, etc.
- Assist guests with dinner reservations, tickets to shows and attractions, etc.
- Learn your guests' names and address them by name whenever possible. This will make Legacy Development & Management a special place for them.
- Builds rapport with our guests while providing service in order to better understand our guests and their needs.
- Coordinates room status updates with the housekeeping department by notifying housekeeping of all checkouts, late checkouts, early check-ins, special requests, and day-use rooms.
- Possesses a working knowledge of the reservations procedures. Takes same-day reservations and future reservations when necessary. Knows cancellation procedures.
- Report and store lost-and-found items in accordance with hotel procedures.
- Ensures that the Mercado is properly stocked and sells items as requested.
- Ensure that the business center is always properly stocked.
- Send and receive telephone calls and facsimiles; communicates messages.
- Assist with Bell/Valet attendant duties when needed, i.e., park guest vehicles and assist with luggage.
- All other duties as assigned.
- High School Diploma/GED
- Requires a minimum of two (2) years customer service experience.
- Requires the ability to drive automatic transmission vehicles to assist valet when needed.
- Must be Alcohol Certified in the state of New Mexico or be able to pass Responsible Service of Alcohol Test within 30 days of hire.
- Must be proficient in the use of common Windows-based programs, including Microsoft Word, Excel, and Outlook.
- Must be able to operate basic office machines, i.e., copier, fax, printer, etc.
- Must display very good organization and time management skills.
- Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities.
- Must have sound judgment and discretional skills and be able to work with little supervision.
- Must be able to consistently work under pressure and simultaneously prioritize multiple projects.
- Willingness to maintain the highest level of confidentiality regarding guests and staff.
- Must be able to speak, read, write, and understand English.
- Must possess a valid New Mexico driver's license, vehicle insurance, good driving record, and reliable vehicle.
- Experience with the Opera software program
- One (1) year of experience as a hotel front desk agent
- The ability to drive a standard transmission vehicle
- Demonstrates consistency in values, principles, and work ethic
- Dependable, self-motivated, punctual, positive, and efficient in handling work assignments
- Must have an open mind and willingness to learn new processes, concepts, and ways of approaching guests and coworkers.
- Able to work with a diverse group of people
- Strong team player, friendly, patient, self-motivated
- Professional appearance and manner
- While performing the duties of this job, the employee is regularly required to stand, walk and talk or listen.
- The employee is frequently required to stand; walk; jog, reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
- This position requires frequent manual dexterity in combination with eye/hand coordination such as handling of equipment.
- Will have repetitive hand motions and prolonged periods of standing.
- Specific vision abilities required by this position include close vision, distance vision, color vision, peripheral vision, and the ability to adjust focus.
- The employee must occasionally lift and carry up to 60 pounds. Must be able to push up to 100lbs of force occasionally.
- Ability to stand during entire shift, and/or alternate between sitting, standing, and walking for entire shift.
- The noise level in the work environment is usually medium to high.
- Exposure to heat, cold, and mild chemical exposure.
- Must be able to occasionally drive during shift.