CSA I /
Partners Bank
- Sanford, ME
- Permanent
- Full-time
- Perform a variety of teller and customer service duties as needed.
- Highly proficient in the processing of teller transactions, and able to complete basic customer service-related tasks such as opening routine checking, savings and certificate of deposit accounts, processing account maintenance, etc.
- Work within established guidelines, policies and procedures, the CSA will sell and service all deposit accounts, handle various customer inquiries and provide prompt problem resolution.
- Strong knowledge of the Bank’s various deposit and electronic banking products and services is required.
- Use needs-based sales techniques, uncovers referral opportunities and recommends appropriate products and service to meet customers’ needs.
- Minimum of one year of teller or customer service banking experience in a branch or call center environment.
- Strong sales, service, interpersonal and communication skills.
- Interact well with others and enjoys working with a variety of people in a team environment.
- Strong organizational, technical and computer skills.
- Adapt well to change and is able to effectively multi task.
- Strong knowledge of teller and customer service processes, policies, guidelines and procedures.
- Satisfactory product knowledge of banking products and service with ability for further development.
- Highly proficient in the processing of various teller transactions and routine customer service related tasks and functions.
- Able to identify cross sell opportunities and respond to various customers’ inquiries to recommend appropriate products or solutions to meet their needs.
- Able to open basic deposit accounts, assist with electronic banking inquiries, services and functionality, complete account maintenance and make referrals to other lines of business, etc.
- Maintain and balance a cash drawer accurately and efficiently.
- Provide a high level of service to customers, coworkers and team members.
- Understand and follow various policies, guidelines and procedures including security, compliance and operations.
- Participate in on-going job related training programs including but not limited to sales, service, compliance and product knowledge.
- May float to another local branch to cover staffing if needed.
- Perform additional duties as required.