Community Relations/Sales (Move-In Coordinator) - Senior Living
Cogir of Rohnert Park
- Rohnert Park, CA
- $24.00-25.00 per hour
- Permanent
- Full-time
- Competitive wages, training, and growth opportunities.
- An inclusive, positive work environment where everyone has a voice.
- Pay active - use your money before payday* /participating communities/.
- Shoes for Crews.
- Heath, Dental, and Vision insurance.
- Basic Life Insurance covered by the employer.
- 401K Plan with company match.
- Paid Vacation, sick leave, and Holiday pay.
- Employee Assistance Program.
- Generous Employee Referral Bonus Program.
- Free meals at work, and more!
- Assist the Community Relations Director in implementing plans to acquire leads, manage leads, and increase census.
- Qualify prospects, convert qualified prospects to tours, and convert tours to deposits using the sales process.
- As directed, handle all inbound telephone, walk-in, and mail inquiries including completing the inquiry information form, entering inquiry information into the sales and marketing database, and follow-up correspondence.
- Give community tours and provide marketing information to prospective residents and families.
- Assist the Community Marketing Directors in preparing routine and special sales and marketing reports as requested.
- Follow-up with all potential residents, referral sources, or interested parties.
- Assist with the preparation of all required sales reports and sales activity boards.
- Assist with the preparation and processing of all required information necessary to complete a successful move-in.
- Aid residents and their family members with the adjustment to the facility during and after move-in.
- Maintain the community's Customer Relationship Management software (Yardi) accurately and timely.
- Maintain a high degree of resident satisfaction through the establishment of relationships between residents, department heads, and staff who provide services daily.
- Understand the community's care regulations to ensure proper placement and education to prospects.
- Assist with the setting up and tearing down of special events.
- A minimum of 3 years experience in retirement housing, hospitality, or healthcare sales and marketing.
- A positive team player mentality and passion for serving seniors!
- Ability to work in a fast-paced environment and capacity to work evenings and/or weekends if needed.
- Success in achieving sales goals and quotas.
- Knowledge of various computer systems, particularly Excel, Word, and Outlook.
- Assisted Living (AL), Independent Living (IL), Senior Living, or Hospitality experience a plus!
- Experience with Yardi, or similar CRM software preferred.
- High school diploma or equivalent required; Associate Degree or higher preferred.