Customer Success Manager
Fiverr
- תל אביב
- משרה קבועה
- משרה מלאה
- Onboard high-value customers with a full demo
- Build and maintain strong, long-lasting customer relationships
- Increase retention and growth of Fiverr’s most valuable customers
- Represent the voice of the customer to provide feedback and insights via high touch relationships into core product and marketing processes
- Identify business opportunities with customers and generate outstanding customer business experience to improve retention
- Be a trusted partner for the customers on the use-case and product functionality to enhance their performance and growth
- Conduct presentations to educate our customers with best practices to utilize business opportunities and product functionalities
- Provide strategic advice to our customers to increase their loyalty to Fiverr.
- 1-2 years of experience in account management or customer success roles in a high-tech environment
- Fluent spoken and written English is a must! German, Russian, or Italian is a plus!
- Excellent verbal and written communication skills
- Experience in delivering customer-focused solutions based on customer needs
- Strong analytical skills, with the ability to translate data into insights
- Facilitate onboarding webinars and presentations with Fiverr’s customers
- Ability to create structure in ambiguous situations
- Passion for technology and the Gig Economy
- Experience with Salesforce and G Suite, particularly Sheets and Slides, is preferred