Consumer Protection Compliance Manager
Afterpay
- Oakland, CA
- Permanent
- Full-time
- Manage the credit dispute oversight process for our Cash App Lending products, including dispute SLA reporting, dispute complaints analysis, and drive identified remediation
- Work with cross-functional stakeholders to evaluate for consumer financial protection protection issues across Cash App Borrow and Afterpay
- Represent compliance in cross-functional meetings with legal, business, operations, technology and other stakeholders
- Provide guidance for compliance policies, procedures, and training
- Oversee the resolution of identified issues as part of the issues management program
- Provide support with action plans created as a result of examinations, audits, or internal testing
- Work with the business and compliance colleagues to identify potential issues, trends and emerging risks
- 5+ years in a compliance role in the financial services industry, ideally with experience in payments and lending compliance.
- Knowledge of and expertise with consumer protection rules and regulations, including those maintained and enforced by the Consumer Financial Protection Bureau and/or other U.S. federal and state consumer protection regulatory agencies
- Have a strong understanding of laws and regulatory requirements pertaining to Cash App's Lending products, including UDAAP, Truth in Lending Act (TILA), Regulation Z, Military Lending Act (MLA), Fair Credit Reporting Act (FCRA), and Equal Credit Opportunity Act (ECOA)
- Familiarity with controls and processes related to handling consumer issues in the financial services industry, including UDAAP, disputes and complaints, fraud prevention
- Excellent written and verbal communication skills, with the ability to summarize observations and present in a clear, concise manner to senior management
- Expertise in delivering high quality data-driven work products, in a fast pace, agile work environment
Zone B: USD $103,800 - USD $155,800
Zone C: USD $98,200 - USD $147,400
Zone D: USD $89,400 - USD $134,000To find a location's zone designation, please refer to this . If a location of interest is not listed, please speak with a recruiter for additional information.Full-time employee benefits include the following:
- Healthcare coverage (Medical, Vision and Dental insurance)
- Health Savings Account and Flexible Spending Account
- Retirement Plans including company match
- Employee Stock Purchase Program
- Wellness programs, including access to mental health, 1:1 financial planners, and a monthly wellness allowance
- Paid parental and caregiving leave
- Paid time off (including 12 paid holidays)
- Paid sick leave (1 hour per 26 hours worked (max 80 hours per calendar year to the extent legally permissible) for non-exempt employees and covered by our Flexible Time Off policy for exempt employees)
- Learning and Development resources
- Paid Life insurance, AD&D, and disability benefits