People Analytics_ServiceNow | 6 to 12 years | Mumbai, Pune & Bengaluru
Capgemini
- Mumbai, Maharashtra
- Permanent
- Full-time
- Minimum of 7 years of experience in people analytics, HR consulting, or a similar role, with experience in analysing data from HRIS and ITSM systems.
- Proven ability to analyse large and complex datasets specifically from ServiceNow.
- Strong proficiency in data analysis tools (e.g., SQL, Tableau, Power BI) with experience applying them to ServiceNow data.
- Understanding of IT Service Management (ITSM) frameworks and best practices.
- Ability to manage multiple projects simultaneously and prioritize effectively, while considering potential variations due to location.
- Experience working within a captive advisory model.
- Proven experience with specific ServiceNow modules relevant to the role (e.g., HR Service Delivery, Employee Self-Service).
- Knowledge of human capital metrics and frameworks relevant to employee experience data.
- Experience working with ITSM ticketing systems.
- Strong understanding of employment law and compliance regulations.
- HR Consulting, ServiceNow
- Proven experience with specific ServiceNow modules relevant to the role (e.g., HR Service Delivery, Employee Self-Service).