Manager, Building Security

• Play a key role in the preparation and planning for all events at UBS Arena.
• Develop goals and objectives for the Building Security function ensuring that key objectives are met.
• Oversee a team of security supervisors and officers with a focus on management and effective allocation of staff assignments.
• Responsible for interviewing and selection of all full time and temporary staff ensuring that quality resources are employed.
• Effectively train, coach, develop, and retain talent, understanding their needs and helping them meet professional goals.
• Ensure security staff is knowledgeable of post orders, security procedures and guidelines.
• Build collaborative relationships with key contacts internally and externally to ensure smooth and effective day-to-day operations and maintain strong department, company and community relationships and reputation.
• Oversee arena CCTV and Access Control daily management, including video investigations.
• Ensure day-to-day operational activities are managed effectively and meet efficiency and customer satisfaction standards.
• Develop and implement policies and procedures with continuous improvement mindset.
• Prepare required daily and periodic reports regarding operational and day to day activities.
• Ensure proper documentation and follow up of all incident reporting.
• Must stay Informed of critical events and be able to adjust operating procedures accordingly.
• Ensure employees adhere to safety and health policies and procedures to protect employees against workplace hazards.
• Assist the Engineering & Maintenance Department with Fire & Life Safety procedures.
• Assist the Director of Security with the day-to-day safety and security operations of the arena, including planning, staffing, budgeting and execution.
• Comply with all UBS Arena policies and procedures. This includes safety, insurance, incident/accident reports, purchasing, HR, payroll, and accounting.
• Work with UBS Arena’s Event Services Department to ensure that each event’s building needs are met and staffed accordingly.

• 5+ years of progressive experience relating to venue security and facility operations.
• Minimum 3 years of progressive supervisory management experience, preferably in a union environment.
• Technical knowledge in areas of Access Control and CCTV.
• Strong interpersonal skills with customer service focus.
• Skills in supervision, budget management and project management.
• Highly organized with excellent project management skills and the ability to meet tight deadlines and work effectively in a high-pressure environment.
• Ability to lead, give clear and concise direction, and provide feedback to staff.
• Proficient experience with Microsoft Office (Outlook, Word, and Excel) required
• Position will require working occasional nights and weekends.

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