Customer Service Representative (CSR) Job Responsibilities Answer customer phone calls and check order status Take customer orders over the phone and enter into the website and charge credit card Use Zoho CRM to communicate with customers and update customers history Use Zoho Chat to answer customer questions. Reply to customer email and enter customer orders received. Use SellerCloud.com inventory management to track orders Log into Supplier Web Portal to check order status and update in SellerCloud.com portal Call Customers on a Monthly basis to review supply orders for labels, inks and ribbon Enter new inquiries into Zoho CRM Update Zoho CRM customer information Use Zoho Campaigns to send out monthly emails Qualifications Good English communications skills Microsoft word, excel Email Ability to write emails , chat in English Ability to use Web portals for email