Heredia Customer Service Representative (Hybrid)
Foundever
- Heredia
- Permanente
- Tiempo completo
- Customer Service experience at least 6 months
- Basic Technical skills
- 88% English Level
- Empathetic.
- Multitasking skills.
- Problem Solving.
- Active and effective communication.
- Capable of working and reach results under pressure.
- Identify problems and search solutions to offer answers to solve questions from customers using the given channel of communication.
- The document correctly the data base using the given tools in order to keep track of costumer’s request through data entry
- Meet established individual and team performance targets, including customer service, productivity, and quality standards.
- Follow up on the customer’s issue until is solved such as requests, transactions, information changes, or any other issue addressed by the customer.