Associate Account Manager
Appcast
- Lebanon, NH
- Permanent
- Full-time
- Provide timely and accurate support to Account Managers for requests including but not limited to generating reports, responding to client inquiries, and monitoring client accounts.
- Keep up to date with Appcast product enhancements, building and maintaining knowledge of how Appcast’s products provide value to clients.
- Conduct media research and cross-company collaboration planning and executing media strategies.
- Build campaigns, feeds and expansions within the Appcast platform.
- Provide direct customer support to Appcast clients, escalating issues to Account Managers as needed.
- Partner cross-functionally with product and development teams to investigate bugs and technical issues, and solve for client facing issues while building technical understanding of Appcast’s product suite.
- Possesses excellent organizational, prioritization, and follow up skills.
- Experience working collaboratively and creatively to solve problems, approaching and maintaining a solutions-oriented mindset through resolution.
- Excellent written and verbal communication skills and the ability to communicate via multiple technical platforms (slack, Jira, Microsoft teams).
- Ability to think critically, prioritize tasks, and Critical thinking
- Ability to manage and prioritize own work, utilizing multi-tasking and critical thinking skills to navigate competing priorities
- Tech savvy with interest in growing their knowledge base around technology products
- 1 or more years of work experience, preferably in an industry related account management and/or customer success role
- Professional experience in the software industry in sales, account management or technical roles is highly valued but not required for this role
- Bachelor’s degree or equivalent experience
- Travel requirements for this position include travel as needed to internal and external meetings. This may vary based on business needs and opportunities.
- We’re the best at what we do. We’re the global leader in programmatic recruitment advertising. With advanced technology, unmatched market data and a team of the industry’s best recruitment marketers.
- We have an amazing culture driven by great people. Headquartered in Lebanon, N.H. with offices in the U.S., Canada and Europe, Appcast is part of the Stepstone group. To better understand our company culture, read