HVAC Installation Manager
Gem Plumbing & Heating
- Lincoln, RI
- $90,000-105,000 per year
- Permanent
- Full-time
- Team Leadership:
- Hire, train, and supervise department staff.
- Provide guidance, coaching, and support to team members.
- Set performance targets and conduct regular performance evaluations.
- Monitor project progress and address any issues or delays.
- Budget Management:
- Monitor financial performance and manage the department's budget accordingly.
- Monitor expenses, labor hours and revenue, making adjustments as needed.
- Identify opportunities for cost savings or revenue growth.
- Customer Service:
- Ensure excellent customer service and satisfaction.
- Handle customer inquiries, complaints, and escalations as needed.
- Adhere to The Company's customer service standards and protocols.
- Continuous Improvement & Compliance:
- Identify areas for process improvement, develop solutions, and work with upper management to implement changes to increase efficiency and customer satisfaction.
- Stay updated on industry trends, technologies, and best practices.
- Collaborating with other departments.
- Ensure that all service activities comply with relevant laws, regulations, and safety standards.
- Follow and maintain "The Company" safety protocols.
- Managing callbacks by determining the events or conditions that trigger callbacks, whether it's a user action, system event, or specific data condition, and identify the corrective actions to reduce future call backs.
- Reporting and Documentation:
- Maintain records of service activities, including work orders, customer interactions, and maintenance schedules.
- Provide reports on department performance for upper management, as requested/needed.
- Remain involved with "The Company" as a whole by attend and hosting team meetings weekly, monthly, and quarterly.
- Project Planning:
- Collaborate with sales and customer service and/or coordinator teams to understand project requirements.
- Create detailed installation plans, including timelines, resource allocation, and budget estimates.
- Ensure all necessary equipment, materials, and resources are available for each project.
- Perform any other duties as required or assigned by direct supervisor or upper management.
- Minimum of 5 years of experience in HVAC installations, with a strong emphasis on both residential and commercial projects.
- Proven track record of success in project management, job costing, and team leadership within the HVAC industry.
- In-depth knowledge of HVAC systems, equipment, and installation techniques.
- Strong organizational and time management skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with internal teams, clients, and external partners.
- Proficiency in Microsoft Office Suite and HVAC-related software applications.
- NATE certification and/or HVAC-related certifications/licenses preferred.
- Bachelor's degree in mechanical engineering, Construction Management, or a related field is a plus.
- Medical, Dental and Vision Insurance
- 401K Plan with Company Match
- Holiday Pay
- Long Term Disability
- Company Paid Life Insurance
- Flexible Spending Account
- Great Company Culture
- Continuous and extensive training and development